Storets.com Support Center

Please contact Storets.com at cs@storets.com with the below details: 

1. order number 
2. name of item you want to return
3. reason for returning

True, a single order may occasionally need to be sent in two or more shipments. Shipping charges, whether or not you have paid the flat fee of US$15 or enjoyed free shipping, will apply once for the overall order itself, not to the number of packages it is split into. There are no additional shipping charges for the first, second or subsequent shipments for the same order.

If you have to leave your current place, or moved to a new area, you can certainly change the delivery information without additional charge, provided that items have not yet been dispatched. 

Please contact CS team at cs@storets.com to update your shipping address.   

Storets ship to all countries that FedEx ships to, as well as China and Russia! 

For Russia and some select countries, EMS International is our partner shipper.

For security reasons, Storets cannot refund a credit card that is different from the one used for the purchase. 

If your card has expired or you have cancelled your credit card, the options are: 

• reward points of equivalent amount; or 
• refund to a PayPal account.         

A discount code expires once it used. If you get a message saying the code you entered is invalid, it could be due to various reasons including an unsuccessful payment. In this case, please contact Storets.com at cs@storets.com so that they can re-issue a valid code for your use.  

For certain promotions, the discount code would only work for specific items under a specific category. Please do read through the fine-print for the promotion to understand how the code would work.

Although prices on website shows USD prices as default, you can choose to change the currency to these via the scroll menu at the top bar, next to the search box. Below currencies are available: 

• US Dollar (USD) 
• Euro (EUR)
• Hong Kong Dollar (HKD)
• Japanese Yen (JPY)
• Australian Dollar (AUD).

If your local currency is not one of the options, your order will be charged in USD for a competitive exchange rate. The currency that you shop with is mostly determined by US dollar and would be displayed at check out before completing your purchase.

The full payment is taken at the point your order is successfully placed on the website. You will receive an order confirmation with the payment details, and also a separate email notification from either PayPal or Credit Card Issuer.

Storets accept Paypal, Mastercard, Visa, American Express, JCB, Alipay, Wechat Pay and many more!

Once the refund is issued, you will receive an email notification from Storets. It can take up to 3 weeks for the amount to show up in your account.

For any specific requests about the order, please contact Storets at "cs@storets.com" immediately. Most requests can be accommodated as long as the order has not yet been shipped out and is still processing.

Order processing consists of checking payment, locating stock, quality checking, packaging, and many more steps to ensure that Storets give you something that you would love.

To make purchases on storets.com, you do not need to register; however, Storets will suggest you create an account to access exclusive areas and services dedicated to customers. Storets also has a reward points program, where you will earn points with each order.

There are discount codes offered sometimes throughout the year. Signing up to newsletter is an idea to be up to date on this!