To exchange for another size, simply place a new order for the pair that you'd like to exchange for and send back the pair that did not work out for you. Sutro Footwear will issue a full refund for that pair once we receive it back. Quantities are limited - this process ensures you reserve your desired size in a timely manner.
Returns are free if requested within 14 days of receiving the shoes. Sutro Footwear will only accept returns on items that are: unworn, unaltered, and in its original packaging. If shoes show any sign of obvious wear (creases, scuffs) they will not be accepted for return.
Also, you can visit Sutro Footwear Official Website to get more helps, faqs and knowledge base.
Sutro Footwear is a shoe company that focuses on producing high-quality leather boots and shoes for men and women.