Swoozie's Support Center

Find Swoozie's helps, faqs and knowledge base quickly

I Have an Important Gift to Give My Girlfriend. I Want the Wrapping to Be Just As Special As the Gift. Can Swoozie's Help?

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You came to the right place! Swoozie's is known for the ability to add pizazz to any gift. Simply purchase your paper and ribbon from Swoozie's extraordinary assortment, and (at no additional charge) Swoozie's will create that special look you are hoping for. Or, Swoozie's Signature Paper, available by the foot, is another option. This exciting, vibrant wrap gives any gift a festive, refreshing look. Lastly, let Swoozie's "Swoozie it up" for you in Swoozie's complimentary style including a classic white box, and a bow that will be the envy of any gift-giver.

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Can I Add a Gift Message Or "Swoozie Up" (gift Wrap) My Online Order?

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Only select items shipping from our main facility are eligible for gift messaging and Swoozing (gift wrap). If your order is eligible, the option for adding a gift message will appear during checkout and the eligible items on the order will be automatically Swoozied Up (gift wrap) as a single package. The method of Swoozing (gift wrap) will depend on the items ordered, but will always include our signature tissue and pink and orange ribbon.

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What is Swoozie's Return Policy?

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Swoozie's is proud of Swoozie's product assortment and want you to be perfectly satisfied with your purchase. All of Swoozie's products are guaranteed. If you are not satisfied for any reason, Swoozie's will gladly provide a refund for your order. Swoozie's cannot accept returns on any personalized, monogrammed, special order items, sale items or on items damaged through normal wear and tear. In the event that your merchandise is damaged upon arrival, please notify Swoozie's within twenty-four (24) hours so that Swoozie's may replace the damaged merchandise.

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Will I Receive a Proof Before Printing?

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Proofs are provided for invitations and photo cards so that you may view the layout, typestyle selection, colors and our interpretation of your wording. Swoozie's likes for you to have the final say on wording, spelling, fonts and colors used.

Most custom items are produced without proofs. If a proof is available for a custom item, the fees (if any) and turnaround times for proofs will be listed on the product page. Please note that the production time will not begin until the proof approval is received.

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Can I Use My Own Artwork On Printed Items?

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Yes, Swoozie's is able to use your custom artwork or logo! A special art fee may apply to your order (please inquire). Any artwork must be emailed to us in BLACK & WHITE. No full color artwork, please. The file may be a jpeg, tif, or bitmap. Please make sure the artwork is at least 300 dpi.

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Does Swoozie's Ship Internationally?

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Currently, Swoozie's ships to the United States and Canada. If shipping to Cananda, even if a gift, the person receiving the package is responsible for any customs taxes/fees. Swoozie's cannot cannot estimate these costs before shipping. Shipping to Canada is by USPS First Class International which takes 7-10 Business Days. Upgrade to FedEx shipping to Canada for an additional fee.

If you are not able to locate your email confirmation, Swoozie's will be happy to assist you. please contact by calling 1-844-648-7658 or emailing [email protected]

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Will I Be Able to Track My Shipment?

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Once your order has shipped, you will get an email confirmation from ups or fedex. If you would like to track your shipment, please go to www.fedex.com or www.ups.com and enter your order's tracking number.

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What Shipping Methods Does Swoozie's Offer?

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Swoozie's standard shipping includes FedEx and UPS Ground unless otherwise requested. Once your order is produced, it will be shipped based on your preferred shipping method. Swoozie's does not ship to post office boxes. A tracking number will be emailed to the address provided once your order has shipped.

Shipping to Canada is by USPS First Class International which takes 7-10 Business Days. Upgrade to FedEx shipping to Canada for an additional fee.

Shipping time from Swoozie's online store to most of New England and the West Coast will take 4-5 business days. The Mid Atlantic, Southwest and Midwest will take 2-4 business days. For earlier delivery, Swoozie's will be happy to expedite your shipping for an additional charge:

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How Long Does It Take to Receive My Order at Swoozie's?

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Non-personalized, in-stock items will be produced and shipped out within 3 business days. Swoozie's will notify you if your item is on backorder. Please note that sale items may take longer to ship and may be sent from different locations.

Most customized items are produced within 10 business days at which time Swoozie's will ship your order based on your preferred shipping method. Each product page lists the estimated production time. If needed, a rush service may be available and will be listed as an option on the product page. Customized orders cannot be cancelled or changed once the order has been placed. Most customized orders will be shipped directly from the vendor and will not be available for gift wrapping.

Most in-stock invitations that we are printing in house will have a proof ready within 2 business days. Once you have approved your proof, printing will be completed within "3 business days" then shipped (see shipping for details and options.)

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What is Production Time Versus Shipping Time?

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Please note the difference in "production time" and "shipping time". Because of the various custom products Swoozie's offers, the production time varies from item to item. The production time includes how long it takes to customize your item, generate a proof, and/or print an order if necessary.

This also applies to items being created by the many companies Swoozie's represents, all of which have a variety of "production" times. The shipping time is how long the order takes to reach you after the item is produced by the shipping method you have selected.

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Also, you can visit Swoozie's Official Website to get more helps, faqs and knowledge base.

About Swoozie's

We are passionate about many things here at Swoozie's including recognizing and celebrating life's occasions. Our customers count on us when it comes to celebrating their children's birthdays, their parents' anniversaries and their daughters' engagements. They come to us when it's time to recognize a friend's struggle, a neighbor's battle with cancer or the etiquette of saying thank you.

We are also passionate about our community. As a member of the Boys and Girls Clubs of America when he was little and then going on to be a trustee on the board, David instilled in us the importance of giving back. At Swoozie's we believe that it's always better to give than to receive.