TataCliq Support Center

Find TataCliq helps, faqs and knowledge base quickly

When I’m Returning a Product, Do I Have to Return the Free Gift That I Got With It As Well?

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Yes. Any freebies/gifts that you received will need to be returned along with the original product.

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I Was Asked to Pay an Excess Amount By the Logistics Company. What Should I Do?

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If you are being asked to pay more than the COD amount on your invoice, please don't accept the order. TataCliq will investigate the matter and either deliver your order again, or issue a full refund.

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Will the Logistics Partner Call Me Before Delivering My Order?

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No. However you will receive an SMS alerting you that your order is out for delivery. You can also track your order here.

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I Got a Call From the Logistics Partner Asking Me to Collect My Order. What Should I Do?

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This happens only in cases where the PIN code is out of the delivery network area. Please do collect your order if you can. If this isn't possible, the order will be cancelled and we will initiate a full refund.

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Why Did I Receive Only Part Of My Order?

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This could be because: a) you have a single order with many items that could have been shipped separately; b) you only have a single item order.

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Will I Be Charged a Shipping Fee?

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Tata CLiQ charges a nominal shipping fee on certain brands/products, and the fee amount will be highlighted at the time of making the payment. This shipping fee is non-refundable in case the product is returned. However, the shipping fee will be refunded in case the brand/seller cancels the order, or if you cancel the order before the brand/seller processes it.

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Can I Choose a Specific Time & Date for Collecting a CLiQ & PiQ Order From the Store?

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The collection window for a CLiQ & PiQ order is 7 days. The collection window starts from the day the order is made available in store.

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Can I Choose a Specific Date and Time for Delivery?

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Unfortunately, you can’t choose a specific date and time for delivery on Tata CLiQ right now. But soon, maybe.

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What If My Package is Opened/tampered With?

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If you feel that your package has been opened/tampered with, please don't accept delivery. Please raise a complaint.

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How Quickly Can I Get My Order Delivered?

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This depends on the delivery option selected by you. If you have chosen the standard delivery option, your order will arrive in 3-6 business days; if you have selected the express delivery option, it will take 1-2 business days.

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Is My Order Confirmed? Where Can I Find Confirmation Details?

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You’ll get an email and SMS once the seller confirms your order. The email will give you details about your order, including the Order ID, and the information on the product(s) ordered.

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Can I Change the Delivery Address After I’ve Placed My Order?

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Yes, you can. However, it must be changed before your order is confirmed. Please note that you will only be able to change the address if the logistics partners can deliver to the revised address.

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How Can I Modify an Order That I’ve Already Placed?

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Unfortunately, you can’t modify an order once it has been placed. However, we understand that you may change your mind. You can cancel an order after you’ve placed it. Make sure you do this before the seller has processed it and place a new order with the correct address. To cancel all or part of your order, visit My Orders in the My Account section, select the appropriate order and cancel the product(s) you don’t want anymore.

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I Want to Know Where My Package Is. How Can I Track My Order?

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You can track your order through the My Orders section in the My Account section whenever you like. Simply select the order you want to track and check its status. You may track your order even if you aren’t signed in - just click on the Track Orders tab on the Tata CLiQ homepage, enter your order reference number (the one in your order confirmation email and SMS) and your email ID into the relevant spaces, and check the order status.

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When Will My Order Arrive From TataCliq?

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This depends on the delivery option selected by you. If you have chosen the standard delivery option, your order will arrive in 3-6 business days; if you have selected the express delivery option, it will take 1-2 business days. You may track your order through the My Orders section in My Account. You may also also track the order through our logistics partner's website using the Airway Bill (AWB) number provided to you once the product has been shipped.

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Do I Need a Tata CliQ Account to Be Able to Shop?

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Yes. You need an account to be able to shop on Tata CLiQ. However, as a member you can enjoy a truly personalized experience without the hassle of entering your details every time you shop from our site. Sign up is very easy, you can shop by simply entering your email ID and details when you place your order or login using your Google or Facebook accounts.

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Also, you can visit TataCliq Official Website to get more helps, faqs and knowledge base.

About TataCliq

At Tata CLiQ, everything you see is hand-picked and 100% authentic – sourced straight from the best brands and their authorised resellers from India and across the world, just for you.

It’s all new and in-season and on-trend, so if it’s on the racks, it’s online. And you can get it now – just go Phygital.
Tata CLiQ is a first-of-its-kind Phygital marketplace that combines online shopping with the offline store experience, to serve over one million customers.

Within a year from launch, Tata CLiQ is in the Top 10, and one of the fastest growing, e-commerce websites in the country.