TekniStore Support Center

Find TekniStore helps, faqs and knowledge base quickly

Can I Trust Teknistore?

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TekniStore holds its own inventory in secure state of the art warehouse facilities, TekniStore adheres to exceptional quality control processes and operate an extensive Customer Support Center offering multiple service channels. TekniStore's professional servers and website are security scanned on a daily basis to protect you online. Shop with confidence at TekniStore.

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Do I Need to Pay Import Taxes and Duties?

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You are responsible for all import taxes and duties that may be charged when the item passes through customs. Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you’ve ordered from TekniStore arrive in your country.

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My Product Arrived Faulty/damaged/different. What Can I Do?

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You will be covered by the TekniStore 3 Days Guarantee. You can take some photos or a short video showing the content of the package you received and send them to TekniStore by ticket. Please also include your order number and a photo of the shipping label. TekniStore will do TekniStore's best to assist you
shortly after receiving your query.

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Can I Pay COD - Cash On Delivery?

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No. Sorry. TekniStore can only accept payment in advance. You can use one of TekniStore's secure payment methods to pay for your order.

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What Payment Methods Does Teknistore Accept?

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TekniStore primarily uses PayPal to process secure online payments. Through PayPal, TekniStore accepts MasterCard, VISA, American Express, Cashu, Webmoney, Boleto, Discover, bank transfer (debit card) and more other local payment method.

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Why Does My Tracking Show "not Found"? Why Do I See No Updates In the Tracking Information Of My Order?

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The tracking information of each order is usually not updated during the first 2-3 days after its shipment. You will be informed once the parcel arrives at a sorting center or at the customs agency of your country. Please rest assured that a delayed update on the tracking of your order does not usually affect its delivery.

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Is Shipping Include In the Price?

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If products are marked "free shipping", and you confirm this shipping way at step n.4 of purchase procedure, then you will do not need to pay for shipping cost.

Free shipping to the whole world. For products without "free shipping" or if choose other shipping way, Prices vary depending on product, location, shipping method and warehouse. You can check the cost on every product page.

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Why My Order Hasn't Been Shipped 7 Days After Payment?

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Please verify that your payment is confirmed and none of the items are back ordered or sold out. If the issue is still there then please contact TekniStore via Live Chat or email to [email protected]

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What Countries Does Teknistore Deliver To?

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TekniStore can deliver orders to most countries in the world. Goods are sent from China by courier, and delivered direct to your door (home or company address).  You can choose the desired shipping method available for your country at step n. 4 of the purchase procedure

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What Shipping Method Does TekniStore Use?

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TekniStore has more shipping methods, FREE SHIPPING, Flat Rate Shipping, Standard Shipping and Expedited Shipping.

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Also, you can visit TekniStore Official Website to get more helps, faqs and knowledge base.

About TekniStore

Teknistore was founded in 2013, specializing in foreign trade e-commerce. From there it developed into an online retailer for almost everything you need for living and entertaining. We have 2 offices, one in Hong Kong and one in Shenzhen.

Teknistore's heart is in Shenzhen it is where all the Teknistore magic happens, there you will find our main office housing 500+ international employees from customer service to product managers. The whole team is committed to providing low price, high quality products and professional services to global customers.