TFNC Support Center

Unfortunately, once you've placed your order it is not possible to apply a discount.

Unfortunately, once you've placed your order it is not possible to amend any details, as warehouse team will have already started processing your order.

TFNC does offer free UK mainland returns.

Providing you used a valid email address when you used a valid email address when you placed your initial order, you should receive an email stating your refund amount once the refund has been processed.

Of course, TFNC understand it can be difficult for their international customers to get their returns back within the 14 day window. Therefore TFNC always look into the tracking information to see when you would have received the item, and allocate a reasonable amount of time in addition to this, of when you could realistically get the item back to them.

If this is the case please email and inform customer care. Once TFNC receive your return they will create an online credit code for the same amount as the item you’ve returned. This code is essentially store credit & can be used to purchase another item or put towards different items, however the code must be used within three months.

For a full refund please send your item(s) back within 14 days, TFNC does not accept exchanges. Any items sent back to us after this time will not be refunded. Only items sent back in their original condition including the tag are eligible for a refund. Please also ensure you complete the returns form to ensure your refund is processed timely & accurately. TFNC cannot be held accountable for returns sent back without a returns form or which do not contain a name/order number. If you have lost your order number simply email TFNC at info@tfnclondon.com with your full billing and shipping names and they will email this to you. Please note TFNC cannot process returns according to a set date their aim is to process all refunds within 14 working days of receipt.

If you have missed your delivery from us our courier service attempt to deliver a few more times before sending the parcel back to us. To prevent this from occurring it’s advisable to use your work address as your delivery address, if you know you will be unable to sign for it at home.

Customers in the UK & Ireland will receive tracking information through either text or email, providing they order using a valid mobile number/email address.

Unfortunately at present TFNC does not offer express international shipping. 

For UK & NI Ireland customers TFNC offer three delivery services: Standard which is £3.99, Express which is £5.99 & Saturday Delivery which is £9.95. For European customers TFNC has their standard European Delivery which cost’s £8.99. For customers outside of Europe TFNC has standard International Delivery which cost’s £13.99.