The Body Shop FR Support Center
Find The Body Shop FR helps, faqs and knowledge base quickly
I Do Not Have an Account, How Can I Track My Orde?
If you checked out as a guest, and therefore don't have an account, you can track your order by waiting for your order confirmation email.
When you place an order with The Body Shop, you receive two emails. The first is an order confirmation, the second is the shipping confirmation. This second email is the link you need to track your order on the shipping company's site.
How Can I Amend My Delivery Address When Checking Out Via Paypal at The Body Shop FR?
If you decide to checkout on the website using PayPal, please be aware that the address that is used for your delivery will be automatically pulled through from your default address on your PayPal account.
When you checkout and select the option to pay via PayPal, you'll be asked to log into your PayPal account. You will need to change the delivery address if you'd like your delivery to go to an alternative address.
Can I Change My Delivery Date at The Body Shop FR?
Once your order has been submitted, you are unable to change the date of your delivery. However, if you selected express delivery you will be contacted when the order is going to be delivered and give you the option to change the delivery date. Ground delivery is delivered via UPS and therefore you will not have this option.
How Do I Make Changes to My Order at The Body Shop FR?
Once your order is placed, it immediately goes to the warehouse for processing. This ensures that The Body Shop is able to ship your order quickly so you get your products as soon as possible, but it also means The Body Shop is unable to modify or cancel your order.
Can I Change My Payment Details Once My Order Has Been Submitted at The Body Shop FR?
No, you are not able to change your payment details once your order has been submitted. If you need to cancel your order for any reason, please see the information on canceling your order.
Can I Change My Order Online After It's Been Submitted at The Body Shop FR?
Please call Care Center at 1-800-263-9746 as soon as you have made the order to see what The Body Shop team can do to help you with this.
How Long Will It Take for My Products to Be Delivered At The Body Shop FR?
The Body Shop currently uses Fedex for Ground shipping and UPS for Two Day and Next Day shipping. You can choose between Ground, Two Day, or Next Day shipping.
Can I Ship to Multiple Addresses At The Body Shop FR?
The Body Shop does not have the option to ship one order to multiple addresses.
If you would like your order to reach multiple addresses, the best thing to do is to place separate online orders, amending the shipping address details for each order.
Also, you can visit The Body Shop FR Official Website to get more helps, faqs and knowledge base.
About The Body Shop FR
Our story started in Brighton, England in 1976. There our founder Dame Anita Roddick began mixing her own products and infusing them with a new idea: that business could be a force for good. Following her vision, for 40 years we’ve been rule breaking, never faking and change making. We now have over 3,000 stores in 66 countries and employ over 22,000 people who help us bring our unique blend of ethical beauty with a sense of humor and serious purpose to the world.
Never afraid to stand out from the crowd and stand up for what’s right, we search the world for the finest ethically-sourced ingredients to create a collection of naturally-inspired beauty products.
Today our dedication to business as a force for good is stronger than ever. As part of our Enrich Not Exploit™ Commitment, we’ve made it our mission to enrich our products, our people and our planet. That means working fairly with our farmers and suppliers and helping communities thrive through our Community Trade program, being 100% vegetarian and always and forever being firmly against animal testing.