The Fragrance Shop Support Center

You can use Visa, MasterCard, Amex, PayPal , Klarna and the Fragrance Shop Gift Card. Please be aware that 5p from every transaction will be donated to The Fragrance Shop's charity spray a little happiness foundation.

If your credit/debit card is rejected by online payment processing systems, please double-check that all of the details you entered were correct. If you are sure you are using a valid card, please try again with the same credit/debit card or place the order again using a different credit/debit card. If the problem persists, please contact your credit/debit card provider.

Remember: Your name and billing address details must match the card-holder address details held by your card issuer.

If, for any reason, there is a problem with collecting payment from your credit/debit card after The Fragrance Shop has confirmed receipt of your order, The Fragrance Shop will not be obliged to dispatch your order.

Yes of course, when you are about to pay for your order there will be an option to pay using your gift card.

Once your order has been accepted into warehouse The Fragrance Shop is unable to make any changes to your address Changing your address counts as an amendment to the order, and as with the answer to the previous question, The Fragrance Shop tries to process all orders immediately for your convenience. As such, it becomes very hard to change the order once they’ve been accepted into the warehouse.

As long as your order hasn’t been dispatched you can cancel your order. You can do this if you are a registered customer simply log into your account.

No you can log in as a guest, but just to make you aware by creating account with The Fragrance Shop it allows you to save and amend delivery addresses, Check the status of your order, review order history and in the unlikely hood you need to return anything to The Fragrance Shop.