The Item Arrived Damaged, What Should I Do?

When your Kevyn Aucoin.com order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please contact Kevyn Aucoin Beauty immediately at customerservice@kevynaucoin.com or (888) 367-1319. Please provide your order number along with your email address for the fastest service.

To ensure prompt resolution, please keep the original shipping package and the damaged or defective product for inspection. If, after having examined the product, Kevyn Aucoin Beaut confirms that it is damaged or defective, Kevyn Aucoin Beauty will provide you instructions for returning the damaged or defective product to us. Refunds and exchanges are subject to company approval.