The Item I Ordered is Out Of Stock. Why is It On the Website Of Christophe Robin?

Related FAQ

• What Happens If I Am Not At Home to Accept My Product?

  Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. This card is from the courier and lets you know where your parcel is and how you can collect it.

• Why Can I See a Transaction Pending In My Paypal Account At Christophe Robin?

  Once you place an order, the payment will show in your account as pending until Christophe Robin sends the products to you.  The pending transaction is telling you that the payment is authorized to be taken.

• I Have a Payment Problem On My Order. What Should I Do?

  If you are seeing the status 'Payment Problem' on one or more of your orders then this means that Christophe Robin need you to check the payment information that has been submitted.  Click on the order and you should see an option to resolve the problem. Before re-entering…

• Will I Be Charged Customs and Import Charges By Christophe Robin?

  It is possible yes. Any order placed for delivery outside of the UK could result in custom charges or import duties. The recipient of the parcel will need to pay any applicable charges prior to receiving their goods. As they don’t have control over these charges Christophe…

• Can I Make Change to My Basket?

  Yes, click on the bag icon at the top of the page and you will be able to see the item(s) you have in there so far.  Use the + button to stock-up on your favourite items, or the – button if you have selected too many. If you want to remove an item completely then clic…