The Item I Would Like to Exchange for is a Different Price. Can I Still Request an Exchange?

Related FAQ

• Can I Cancel My Kickers Order?

  Due to fast order processing service, unfortunately Kickers are unable to cancel an order once it has been placed.

• Can I Order Two Of the Same Item In Different Sizes?

  Yes, this can be done. Using their free returns label (UK customers only) you can return the item(s) you don't need at no extra cost.

• Which Delivery Companies Does Kickers Use?

  Kickers uses a number of different carriers. In most cases Standard Delivery orders are sent by Royal Mail and Express Delivery orders are sent with DPD or DHL. Some higher value Standard Delivery orders may be sent using a courier service.

• I Bought an Item From a Retail Store Which is Faulty, What Should I Do?

  You should return the item to the store that it was bought from, together with the proof of purchase. This could be in the form of a receipt or a card statement clearly stating that the item was purchased at a particular date and time.

• I Ordered My Items From the Website. Can I Return Them to a Retail Store?

  Unfortunately you will need to return the item directly to Kickers. Your rights are against company that has sold you the product. Please use the returns form that is on the reverse of your delivery note.