The Label Life Support Center

Find The Label Life helps, faqs and knowledge base quickly

How Do I Redeem My Store Credit / Voucher?

Updated:

Enter your voucher code at the checkout and the voucher amount will automatically adjust and reflect against the total amount.

Read More »

Why Does My Order Have the Old Packaging and Tags?

Updated:

Rest assured, TheClosetLabel.com, TheTrunkLabel.com, and TheHomeLabel.com are together now TheLabelLife.com. However, the reason your order still has old branding and packaging is because select products in warehouse are kept pre-packed and are ready to be shipped as soon as an order is placed. This is why certain pieces may still have previous tags and packaging.

Read More »

What are Pre-order Products?

Updated:

The Label Life offers some items for sale before they actually arrive at warehouse from factory. And hence a delay in dispatch is possible. Each individual product has a different dispatch timeline. The Label Life will try their best to dispatch all the products of your order in one shipment for your convenience. In case you have ordered a Pre-order product, your whole order will be dispatched when all the pieces are available. If you wish for The Label Life to dispatch some items early please contactThe Label Life on +91 22 307 70280 or at [email protected]

Read More »

How Do I Care for My Viscose Crepe Styles?

Updated:

Wash inside out in cold water using a mild detergent. Do not use bleach, nor tumble dry, and use the 'warm' setting when ironing. 

Read More »

Is There an Additional Shipping Charge?

Updated:

The Label Life has free shipping across India for all orders including prepaid. Although The Label Life charge a convienience fee of Rs 100 to avail the Cash on Delivery service. This convienience fee is not refundable.

Read More »

Will All the Items In My Order Be Shipped In the Same Box?

Updated:

The Label Life will try their best to dispatch all products in one shipment for your convenience. In case you have ordered a Pre-order product, the whole order will be dispatched when all the products are available with  The Label Life. Sometimes  The Label Life may dispatch a single order in multiple shipments to ensure that the product reaches you safely.

Read More »

What Payment Methods Can I Use for My Order?

Updated:

The Label Life have a number of payment methods. Choose the one that is most convenient for you. 

  1. Online Payment via Credit or Debit We accept Visa, MasterCard and Maestro cards.
  2. Cash on Delivery (COD) You can make the payment once the product reaches you. However, this service is available only in within India.

Read More »

How Does Cash On Delivery (COD) Work?

Updated:

When you place a cash on delivery order, you will receive a confirmation call before dispatch. Only once the order is confirmed will we dispatch the same. There are 3 ways to confirm the order:

  1. You will receive an automated call to confirm/cancel the order.
  2. In case you miss it, Customer Delight Team will call you on the same day or the next working day to confirm/cancel the order.
  3. You can email The Label Life your confirmation at [email protected] with your order number.

Please note : If The Label Life doesn't hear from you 7 DAYS after you have placed your order, the order will be cancelled. The Label Life won't be dispatching the order unless it is confirmed nor will be block stock for it.

Read More »

Does Thelabellife.com Ship Internationally?

Updated:

Yes, The Label Life ship internationally. This service is available on Clothing, Accessories & Shoes but not on House and Home section.

  • For the Middle East - There is no minimum order value; The Label Life currently ship to the UAE, Bahrain, Kuwait, Saudi Arabia, Oman, Jordan, and Qatar.  
  • For other countries - There is a minimum order value of $200 USD

Read More »

How Do I Place an International Order?

Updated:

  • For the Middle East - Change the country to Middle East and select your currency from the menu. While changing the country your cart will be emptied, so doing so before adding items to your cart is advisable. 
  • For other countries - Please email The Label Life on [email protected] with the list products you are interested in, specifying sizes and quantities of each, your delivery address, and contact number and The Label Life will get in touch with you in 1-to-2 business days.

Read More »

How Do I Pay for My The Label Life Order?

Updated:

The Label Life only ships out prepaid orders. The Label Life accepts international cards except Amex from select countries and PayPal.

Read More »

How Long Will It Take for My Order to Reach Me?

Updated:

This depends on the products ordered. Some products are on Pre-order so please expect a short delay in the dispatch of these products. The relevant product page will have these details mentioned. Please allow 2 - 7 working days for the courier to be delivered once shipped.

Read More »

How Can I Check the Status Of My The Label Life Order?

Updated:

If you have logged in while placing the order, you can view your order status in the 'My Account Order Tab'. If you have placed the order as a guest your details won't reflect in the 'My Account' section but don't worry, The Label Life will send you timely updates via email and SMS apprising you of your order status.

Read More »

What Happens If an Item Ordered is Out Of Stock?

Updated:

The Label Life's Customer Delight Team will get in touch with you and a refund request will be put in motion. For pre-paid orders the refund will be processed directly into your debit/credit card account used to make the payment or via a gift card. It usually takes 10-15 working days from when the refund request was raised for the amount to reflect in your account. The gift card once issued, can be used right away. For Cash on Delivery orders, refunds do not apply, as the payment is not yet made.

Read More »

Can I Change / Cancel My The Label Life Order?

Updated:

Yes, you may change/cancel your order if it is not yet dispatched. To do so, please get in touch with Customer Delight Team on +91 22 307 70280 or at [email protected] with your order number and your request. You will need to do so as soon as possible as orders are sometimes shipped immediately.

Read More »


Also, you can visit The Label Life Official Website to get more helps, faqs and knowledge base.

About The Label Life

The label life is an Indian e-commerce lifestyle brand  based in Mumbai.It retails home decor,clothing and accessories.The collections are closely edited by Style Editors Sussanne Khan, Malaika arora khan and bipasha basu.TheLabelLife.com was founded as The Label Corp by Preeta Sukhtankar in November 2015. TheLabelLife.com has raised 5 million in funding, sells over a 1000 products on a daily basis and gets 1 million organic unique page views a month, and boasts of a workforce of over 50 women. It is a network of organic brand love which has made TheLabelLife.com the most widely recognized choice for the stylish Indian woman with disposable income, attested by the 1 million plus social media followers.