The Mine Support Center

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What is the Shipping Policy?

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At The Mine, your satisfaction is the #1 priority and the seller takes pride in providing you with fast, dependable, and safe delivery of your products. Each order is shipped using the courier method that is best suited to achieve this purpose.

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What is the Shipping Methods?

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Standard Ground Parcel Shipping

  • All small and medium-sized packages will ship FREE within the 48 contiguous United States, using either FedEx or UPS Ground standard parcel shipping.
  • Standard ground shipments processed through UPS and FedEx usually arrive to their destination within 1 – 5 business days from the time they leave the warehouse.

Expedited Parcel Shipping

  • Expedited Shipping Services for both UPS and FedEx ground shipments are available on select product for an additional fee at the time of check out. Select the preferred expedited upgrade and its equivalent cost in your shopping cart.
  • Please be aware all expedited shipping services only apply to the package’s time in transit.

Standard Freight Truck Shipping

  • Packages that are deemed to large or heavy for parcel shipping will require a Freight Truck shipment. Standard freight shipping is FREE with purchase within the 48 contiguous states.
  • The Freight carrier will contact you to arrange a delivery date and time that works with your schedule; this is usually a 2-4 hour window on a specified date, during normal business hours.

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How to Contact the Mine?

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If you have questions or comments about this Privacy Statement, or if you would like the Mine to update information they have about you or your preferences, please contact the Mine by e-mail at [email protected] or by writing to them at:

Allied Trade Group, LLC Privacy Office
Allied Trade Group, Inc.
11410 N.E. 122nd Way, Suite 200
Kirkland, WA 98034

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Also, you can visit The Mine Official Website to get more helps, faqs and knowledge base.

About The Mine

Headquartered in the Pacific Northwest, The Mine (Formerly ATG Stores) is a premier destination for fine furnishings unlike any other in the online retail space. And now, Themine is the first to introduce a truly personalized customer experience - Personal Concierge - that provides one-on-one assistance to those seeking the ultimate in comfort shopping from concept to completion.

Themine's mission is to provide every customer with a personal shopping experience powered by design inspiration, professional in-home services and a killer selection of unique fine furnishings.