If you would like to exchange an item that is in like-new condition with original packaging, you may exchange the product within 30 days of receipt.
If you have received notification of a backorder availability date for your product and you wish to wait for that product, simply follow the directions in the notification. Once the item is available for shipment you will receive a status order update reflecting the estimated shipping date.
If you have received notification of a backorder availability date for your product and you wish to cancel the order, we recommend that you reach out to our Customer Care team at 1-844-843-6463 or via Live Chat to verify the actual availability.
If your product is found to have a lengthy backorder timeline and you do not wish to continue waiting for receipt of the product, our Customer Care representatives will cancel your order with the respective manufacturer and process your refund back to your original payment source within 3-5 business days.
Providing you with an enjoyable shopping experience and getting you the home you crave is our #1 goal. If you are not 100% satisfied with your purchase, for any reason, The Mine's experienced Customer Care team is just a chat or phone call away to guide you through the cancellation and return processes.
At The Mine, your satisfaction is the #1 priority and the seller takes pride in providing you with fast, dependable, and safe delivery of your products. Each order is shipped using the courier method that is best suited to achieve this purpose.
Standard Ground Parcel Shipping
Expedited Parcel Shipping
Standard Freight Truck Shipping
If you have questions or comments about this Privacy Statement, or if you would like the Mine to update information they have about you or your preferences, please contact the Mine by e-mail at [email protected] or by writing to them at:
Allied Trade Group, LLC Privacy Office
Allied Trade Group, Inc.
11410 N.E. 122nd Way, Suite 200
Kirkland, WA 98034
Also, you can visit The Mine Official Website to get more helps, faqs and knowledge base.
Headquartered in the Pacific Northwest, The Mine (Formerly ATG Stores) is a premier destination for fine furnishings unlike any other in the online retail space. And now, Themine is the first to introduce a truly personalized customer experience - Personal Concierge - that provides one-on-one assistance to those seeking the ultimate in comfort shopping from concept to completion.
Themine's mission is to provide every customer with a personal shopping experience powered by design inspiration, professional in-home services and a killer selection of unique fine furnishings.