The Mine Support Center

Find The Mine helps, faqs and knowledge base quickly

What is Themine.com Exchange Policy?

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No-Hassle Exchanges
If you would like to exchange an item that is in like-new condition with original packaging, you may exchange the product within 30 days of receipt.

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What If There are Backordered Items, How to Deal With?

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If you have received notification of a backorder availability date for your product and you wish to wait for that product, simply follow the directions in the notification. Once the item is available for shipment you will receive a status order update reflecting the estimated shipping date.

If you have received notification of a backorder availability date for your product and you wish to cancel the order, we recommend that you reach out to our Customer Care team at 1-844-843-6463 or via Live Chat to verify the actual availability.

If your product is found to have a lengthy backorder timeline and you do not wish to continue waiting for receipt of the product, our Customer Care representatives will cancel your order with the respective manufacturer and process your refund back to your original payment source within 3-5 business days.

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What Si the Return & Cancellations Policy Of the Mine?

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Providing you with an enjoyable shopping experience and getting you the home you crave is our #1 goal. If you are not 100% satisfied with your purchase, for any reason, The Mine's experienced Customer Care team is just a chat or phone call away to guide you through the cancellation and return processes.

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What is the Shipping Policy?

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At The Mine, your satisfaction is the #1 priority and the seller takes pride in providing you with fast, dependable, and safe delivery of your products. Each order is shipped using the courier method that is best suited to achieve this purpose.

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What is the Shipping Methods?

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Standard Ground Parcel Shipping

  • All small and medium-sized packages will ship FREE within the 48 contiguous United States, using either FedEx or UPS Ground standard parcel shipping.
  • Standard ground shipments processed through UPS and FedEx usually arrive to their destination within 1 – 5 business days from the time they leave the warehouse.

Expedited Parcel Shipping

  • Expedited Shipping Services for both UPS and FedEx ground shipments are available on select product for an additional fee at the time of check out. Select the preferred expedited upgrade and its equivalent cost in your shopping cart.
  • Please be aware all expedited shipping services only apply to the package’s time in transit.

Standard Freight Truck Shipping

  • Packages that are deemed to large or heavy for parcel shipping will require a Freight Truck shipment. Standard freight shipping is FREE with purchase within the 48 contiguous states.
  • The Freight carrier will contact you to arrange a delivery date and time that works with your schedule; this is usually a 2-4 hour window on a specified date, during normal business hours.

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How to Contact the Mine?

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If you have questions or comments about this Privacy Statement, or if you would like the Mine to update information they have about you or your preferences, please contact the Mine by e-mail at [email protected] or by writing to them at:

Allied Trade Group, LLC Privacy Office
Allied Trade Group, Inc.
11410 N.E. 122nd Way, Suite 200
Kirkland, WA 98034

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Also, you can visit The Mine Official Website to get more helps, faqs and knowledge base.

About The Mine

Headquartered in the Pacific Northwest, The Mine (Formerly ATG Stores) is a premier destination for fine furnishings unlike any other in the online retail space. And now, Themine is the first to introduce a truly personalized customer experience - Personal Concierge - that provides one-on-one assistance to those seeking the ultimate in comfort shopping from concept to completion.

Themine's mission is to provide every customer with a personal shopping experience powered by design inspiration, professional in-home services and a killer selection of unique fine furnishings.