The New York Times Store Support Center
Find The New York Times Store helps, faqs and knowledge base quickly
Does The New York Times Store Offer International Shipping?
Yes! As of October 12, 2017 The New York Times Store offers international shipping to many countries outside of the U.S. You will see the option for International Checkout in the checkout process. Please note that due to package size, weight or contents, some items, such as framed photography, are not eligible for international shipping.
Can I Use More Than One Discount Code Per Order?
No, only one discount code can be applied per order. Promotions may not be combined with any other offers, discounts or coupons.
Are All Items Eligible for a Discount With a Code?
No, certain products are not eligible for discounts - these may include sale items, one-of-a-kind purchases and items that are restricted from discounts. These restrictions will appear on the applicable product page and/or promotional materials.
Promotions can only be applied to orders shipped within the continental United States of America. Promotions can be used only during their stated time periods.
How Do Discount Shipping Promotions Work?
Discount shipping offers apply only to orders shipped within the continental United States of America, and cannot be applied to purchases being shipped to United States Territories, APO/FPO or international addresses. Exclusions apply to all discount shipping offers including free ground and express shipping. Shipping delivery estimates apply only to orders being shipped within the continental United States of America. Discount shipping offers may not be combined with any other offers, discounts or coupons. The minimum purchase amount eligible for each discount shipping offer does not include purchases of gift codes or sales taxes. Discount shipping offers apply only to orders for which all items are to be shipped to a single destination address. Shipping surcharges due to an item’s size and/or weight will still apply. When shipping to multiple addresses, only the first address will qualify for the discount shipping offer. Discount shipping offers do not apply to product returns or previously placed orders.
How Do Discount Codes Work?
Discount codes must be entered before checkout. Note that some items are not eligible for the use of codes and additional terms may apply. Please check the applicable product pages for specific information.
Discount codes cannot be applied to previously placed orders. However, if you placed an order and forgot to enter an applicable discount code, and you contact customer service at nytstore.support@nytimes.com or 1-800-671-4332 within 24 hours after you placed that order, The New York Times Store will use commercially reasonable efforts to cancel your order and/or apply the discount. Please note that some items, such as personalized items and other items marked “all sales final,” cannot be refunded after the order has been processed.
How Can I Track My Order At The New York Times Store?
You can check the status of an order by contacting customer service at nytstore.support@nytimes.com, or by calling 1-800-671-4332 (available 24 hours a day). You will also receive an email with tracking information when your order has shipped.
How Does The New York Times Store Ship Your Orders?
Your order may be shipped by FedEx, UPS or the United States Postal Service depending on the product and delivery location and type of delivery service selected.
All shipping charges will be displayed before completion of your purchase. All packages must be shipped to a physical address. The New York Times Store cannot ship to P.O. Box or A.P.O. addresses.
Why Am I Being Charged Sales Tax At the New York Times Store?
The New York Times Store collects sales tax on product purchases (and in some locations, delivery charges) in locations states where they have a legal obligation to do so. Those taxes are calculated based on the state and local taxes applicable in the location where the order is being shipped. All taxes will be displayed before completion of your purchase.
What Types Of Payment Does The New York Times Store Accept?
The New York Times Store accepts Visa, MasterCard, American Express, Discover and PayPal.
Can I Login Using My NYTimes.com Credentials?
Not at this time, but NYTimes plan to add this feature in the future.
Do I Need to Register?
No, you can order and check out as a guest.
Also, you can visit The New York Times Store Official Website to get more helps, faqs and knowledge base.
About The New York Times Store
Welcome to The New York Times Store! We offer a selection of items for both Times enthusiasts as well as those looking for unique gift ideas.
Our Personalized items, such as birthday books and reprints, are the most unique to The Times. They can help you or a recipient celebrate a deep relationship with The Times or commemorate a special date or event.
Times Goods will help you share your passion for The Times and the continued importance of journalistic excellence. Clothing and goods in this category have been redesigned to reflect the modern aesthetic of The Times. Many items have been customized to the exact specifications of our design team.
Our Photography has been carefully curated, with the help of our talented photo editors, to provide a window into our astonishing collection of photographs. The selection will change often as we rediscover lost gems and continue to add beautiful or impactful imagery. Our selection of Books represents the latest editions from The Times, as well as a few standout titles.
In order to maintain journalistic integrity, our reporters and editors in the newsroom have no direct involvement in the Times Store. However, the Store staff continually draws inspiration for the pages of our coverage, and may add products that are recommended by colleagues from time to time. The newsroom receives no compensation for anything sold in the Store.
We welcome feedback in all its forms. You can reach us at nytstore.support@nytimes.com.