Please verify the unique code and PIN number are entered exactly as displayed on the Gift Card. If you still have issues, contact Customer Service at 1-888-863-1968.
If you’ve purchased a Gift Card at one The North Face® Retail Stores, and it begins with the numbers “2005”, you cannot redeem this Gift Card online. Please bring this card to any of Retail Stores to exchange it for a Gift Card that can be used online, or use it on an in-store purchase.
Yes, debit cards with a Visa or MasterCard logo are accepted.
Yes! To use PayPal, select the logo at checkout and follow the instructions to login via PayPal.
Does the address you typed match the address on file with the credit card company? If it does, and you still encounter a problem, please call Customer Center at 1-888-TNF-1968.
Sometimes credit/debit card statements contain two transactions, but this is only temporary. When a purchase is made, an authorization charge is placed on credit/debit cards which temporarily hold funds. This is not actually a charge on your card. Once the order has been shipped, this authorization becomes an approval and charges your account. The authorization falls off under 72 hours from when you ordered.
For your security, The North Face may pre-authorize $1 to verify your billing address and credit/debit card information. If successful, The North Face will charge the full amount of your purchase (plus sales tax and shipping) once your order ships. If this $1 pre-authorization fails, The North Face will not authorize your purchase. The $1 pre-authorization will drop off from your account within 2-3 business days.
Taxes that appear on your order are approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be determined when your order is shipped.
Custom orders will be charged immediately to the form of payment as orders are final and are not eligible for returns, cancellations, changes or alterations.
Custom Denali Jacket orders placed after Nov. 22 will ship in January 2018. Estimated delivery date: 4-6 weeks for Custom Products.
The North Face immediately start to process your order as soon as it’s placed. There isn’t a delay that allows The North Face time to cancel or change orders once they’re submitted.
Please note you can return your order within the 60 day delay mentioned in our return policy. The North Face will apologize for any inconvenience.
Online and in-store price adjustments can be made within 2 weeks of the original purchase to receive sale pricing if the exact size and color are currently in-stock. For more information, call Customer Service at 1-888-TNF-1968.
The North Face accepts Visa, MasterCard, Discover, American Express, debit cards with a Visa or MasterCard logo, PayPal, and The North Face® Gift Cards.
The legal title to purchased product transfers to the buyer at point of shipment.
When an order is shipped, we’ll update your account to show the tracking number(s), and send you an email with the same information. Using the tracking number(s) provided, you can follow the path of your order from our warehouse to your destination.
When your order ships, you’ll receive an email confirmation with the tracking number(s) and estimated delivery date(s).
For an estimate of shipping times, please reference the times below:
Delivery time includes processing and delivery. Overnight and 2-Day delivery will ship the same business day on orders placed before 3pm (EST). Overnight, 2-Day, and 3-Day delivery are not eligible for P.O. boxes. Signature may be required for delivery on some orders. Orders can not be shipped to APO's, FPO's, or US Territory addresses.
Yes, orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, you’ll have the option to enter a new shipping address.
Currently, orders can only be shipped to U.S. addresses, including P.O. Boxes, within the 50 states. Thenorthface.com does not ship to APO’s, FPO’s, or US Territory addresses.
Also, you can visit The North Face Official Website to get more helps, faqs and knowledge base.
The North Face® fundamental mission remains unchanged since 1966: Provide the best gear for our athletes and the modern day explorer, support the preservation of the outdoors, and inspire a global movement of exploration.