The Product is Faulty. What Can I Do?

Please contact us within 7 days. You'll need to let us know the order number, product name and product code. You'll also need to include photos of the defect.

Zapals will check the returned item and may also contact the manufacturer. If Zapals finds it to be faulty, you'll receive a full refund including any delivery charges, or you can request a replacement. If you've included more than the faulty item in the same order however, the delivery charge won't be refunded.

Related FAQ

Hot Promotions From Zapals

  1. Sale80% Off

    Grand Opening Sale - Up to 80% Off