The Travelwrap Company Support Center

All the travel wraps arrive with washing and care instructions. Hand washing in warm (not hot) water with a gentle wool care detergent is recommended. Dry naturally on a flat surface and press lightly with a cool iron when dry. Please note, textured designs should not be pressed to maintain the design feature.

To ensure your travel wrap stays in great shape, you should fold carefully and store your cashmere in the satin pouch (or other similar bag).

Making a return or exchange is easy. You have 30 days to decide whether to keep your travel wrap order.

The amount of duties and taxes due on your order depends on where you are shopping from and where your order is being shipped to.

Standard delivery is free anywhere in the world for orders over £100. If your order is less than £100, you will be offered a number of shipment options.

If you would like your order shipped as a priority, or on a specific date, you have the option to make an additional payment for expedited shipment.

Standard delivery worldwide takes 3-7 days generally. This may take longer at busy times or for remote locations. When you check out you will be able to select from a number of delivery options, which gives you a choice of speed and cost.

Please note that bespoke services require additional time prior to shipment. If you require an urgent turnaround on our bespoke/monogramming service please give us a call on +44 (0) 1425 613731 and we will do our best to help.

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package. If you have registered with us, you can also follow the progress of your delivery by signing into your account and selecting ‘My Account’ followed by ‘Order Status’.

Payment is taken when you checkout. You can pay using all major debit or credit cards including Visa, MasterCard and American Express. You can also pay by PayPal.

You can call the office and speak to one of the team who will help you with any issues: +44 (0)1425 613731.

No. You will receive an email confirming your order and the price you have paid. The delivery note included with the gift, will not include the price.

The Travelwrap has a number of international websites which are set up to make it as easy as possible for customers in USA, Australia, Canada, Europe, Ireland, and UK and to shop in their own currency. Taxes and duties are included in the purchase price.

If you are resident in another country outside these areas, you are able to shop in GBP £ on the International website.

To change the website you are shopping from, select the country link (indicated by flag icon) at the top right hand side of the website.

The easiest way to order your travel wraps is through the website. Alternatively, you can call the office and Travelwrap can take your order over the telephone. Please call between 8am – 5.30pm (GMT).