Things Remembered Support Center
Find Things Remembered helps, faqs and knowledge base quickly
I Can't Find an Item On Your Site; Can I Still Order It?
If you cannot find the item you are looking for, please call Customer Service at 1.866.902.4438 and a representative will be able to check the status of the item or suggest similar items.
How Do I Get an Order Direct Billed Or Use a Purchase Order?
Please call Customer Service at 1.866.902.4438 for information.
What Methods Of Payment Does Things Remembered Accept?
Things Remembered's website accepts PayPal® , MasterCard, Visa, Discover, American Express and Diners Club. If you would like to pay by check, money order or purchase order, please call Customer Service at 1.866.902.4438 for more information on placing your order.
Can I Change the Color Of the Thread Used to Embroider a Gift?
You can choose the color of thread used to personalize many of our embroidered items. After you select an item to personalize, you will be asked to choose a thread color.
How Do I Ship to APO/FPO Addresses?
Place your order as usual and select the Standard Delivery shipping method during Checkout (this is the only shipping method Things Remembered uses for APO/FPO). Please allow at least 2 additional weeks for delivery.
What Time Do I Have to Place My Order to Receive It the Next Business Day?
You must place your order by 3pm Eastern time and select Next Business Day as your shipping method to receive your order the next business day.
When Will My Order Be Shipped from Things Remembered?
Orders leave the warehouse 2 business days after the order is placed for standard, express, and express plus delivery methods. If your order will be delayed,Things Remembered will notify you immediately. Orders involving custom personalization (like logos) require additional time.
What are My Shipping Options?
Things Remembered offerS 4 convenient ways to ship your online or phone order. To find out when you'll receive your order based on the shipping method you select, see "When will I receive my order?" below. Things Remembered shipS to P.O. Boxes using the Standard delivery method ONLY. Orders shipping to P.O. Boxes will be shipped via U.S.P.S. and shipment tracking will not be available. Shipping to P.O. Boxes could delay the arrival of the order.
Also, you can visit Things Remembered Official Website to get more helps, faqs and knowledge base.
About Things Remembered
Things Remembered is North America's leading retailer of personalized merchandise and experiences. We help customers create unique and personalized products for all of life’s occasions – big and small. With more than 600 stores in 48 states and in four Canadian provinces, and an online store that allows for home delivery and same-day pickup in-store, we help the customers shop when they want, where they want.
Things Remembered is North America's leading retailer of personalized merchandise and experiences. We help customers create unique and personalized products for all of life’s occasions – big and small. With more than 600 stores in 48 states and in four Canadian provinces, and an online store that allows for home delivery and same-day pickup in-store, we help the customers shop when they want, where they want.