Thomas Cook Airlines Support Center

For safety reasons smoking on all Thomas Cook Airline flights is strictly prohibited. These also includes electronic/water vapour cigarettes. However we do allow the carriage of electronic/water vapour cigarettes only as carry-on baggage or on one's person for use once off the aircraft or in destination where this permits.  

Electronic/water vapour cigarettes are not allowed within checked baggage as may cause a fire hazard, therefore we decided not to permit electronic/water vapour cigarettes packed in the checked baggage. This decision was made for your safety.

Yes, Thomas Cook Airlines will carry a car or booster seat in the hold for free, as long as this is associated to a child travelling. 

For non-Thomas Cook Airlines flight, please consult your airline directly.

Once you have checked-in on-line, no further changes are permitted to that booking. 

If your baggage tag shows your final destination, your bags will be checked through automatically to your next flight. If it doesn't you will need to collect your baggage and check it in as normal for your connecting flight.

The baggage allowance allocated on your main Thomas Cook Airlines flight will be honored to your connecting Flybe flight. The Thomas Cook Airlines weight allowance will be shown on your itinerary.

If you are travelling on a Thomas Cook Airlines flight, please refer to this page which indicates the terminal you will need to arrive at to check-in for your flights. If you are not travelling with Thomas Cook Airlines, then please contact your booking agent/tour operator.

The seat width on aircraft's vary from 17 to 19.7 inches, depending on the aircraft type or seats purchased. 

Thomas Cook Airlines realize that some larger customers, due to their size, often find that the aircraft seat width is insufficient for their needs. For your own safety and comfort and that of other customers, you must advise your tour operator or your travel agent at the time of booking if you know, or are unsure, as to whether the seat size on the aircraft will be sufficient for your needs. 

If you do require additional space, then subject to availability, you can purchase more than one seat located side by side or if you prefer, a wider seat in an upgraded class (where applicable). We regret however, due to additional costs incurred by your tour operator, you will have to pay the full cost of all seats required by you, plus any upgraded supplement per seat.

Economy Plus is our new Premium package for short and middle haul flights. It includes 

• Hold baggage allowance of 25kg. 
• Increases your hand baggage allowance to 10kg.
• Upgrades your meal to a Premium James Martin meal
• Allows access to our mobile in-flight entertainment system
• And many more features. You can find a full list on website. 

You can change your seat once you have booked and/or selected it, up until 48 hours before your departure time. 

You can login to your booking through the 'Manage Booking' section on website.  

If you wish to change a seat, this will show a refund for the first seat, then charge again for the new seat. If you choose a seat of higher value, this will charge the higher price.  

Please note that seat reservations are 100% non-refundable, should you remove the seat assignment and not select a new seat.

If your departure is not available for online check-in, or if you would prefer to check-in at the airport, this is still possible. Online check-in is optional. 

There are no charges for checking-in at the airport. 

Details of when the check-in desks open are below: 

• For all short and medium haul flights, the check-in desks open 2 hours before your departure.  
• For long haul flights, the check-in desks open 3 hours before your departure. 
• For all flights, the check-in desks close 60 minutes before your departure. 

For flight only bookings

• A hold baggage allowance is included in the flight fare for some of flights depending on the route and class fare. For more information you can check baggage section of the website. 
• Your baggage allowance can be found by viewing your booking online - please login online with your booking reference.  

For flights as part of a package holiday 

• If you have booked a package holiday, please see Customer Service Page on Thomascook.com or contact your booking agent. 
• Thomas Cook Airlines recommends that you pack valuables such as Cameras, Jewellery, Tablets devices etc in your hand luggage. 
• You can split your luggage allowance up to 4 bags if you wish, providing the combined weight does not exceed your baggage allowance as printed on your itinerary. Additionally any one suitcase should not exceed 32kgs. 

The above excludes flight only bookings travelling to the USA, Canada or Puerto Rico, where only 1 piece is allowed (23kgs for Economy and 32kgs for Premium class) and Brazil where 2 pieces with 32kgs each are allowed within Economy and Premium class.