TigerPromo Support Center

Once TigerPromo get your approval on the free proof, they can normally turn an order around in 10 to 12 days.

Yes, just click the box marked “Proof Approval.” Once your order is placed, our expert designers will review your artwork thoroughly and email you a proof showing the suggested design for your final approval. Once you approve the design, you can no longer make changes without paying an extra cost.

Accepted file types are: .JPG, .JPEG, .PNG, .GIF, .BMP, .AI, .EPS, .SVG, .PDF, .PSD, .TIF, and .TIFF. If your artwork is in a different file type, please email TigerPromo your file cs@tigerpromo.com and one of their design experts will get back to you! 

TigerPromo's professional design staff can help you at no additional charge. TigerPromo can simplify your design to the color of your choice. Or, conversely, they can take black artwork and will work closely with you to create the best color match possible.

TigerPromo stands behind their 100 percent satisfaction guarantee for 10 days. If there are any errors on their part after the artwork has been approved, TigerPromo will either refund or replace your order. The same policy applies to any manufacturing defects that arise during the 10-day time period. If you wish to have the defective product(s) replaced, TigerPromo will send via priority shipping, at no charge to you.

There is an easy-too-use Price Calculator on each product page. After you select the quantity, number of colors, and specify the locations for printing or embroidery, the cost will automatically appear.

Just click on Start Designing to use our amazingly easy self-design tool, found on every product page. From there, you can enter text, upload artwork, add clipart, and select colors and fonts for one or more locations on your product. You can then preview the design, and if you aren’t ready to order, you can save it, and retrieve it later.

Yes, TigerPromo offers free samples on products that cost $10 or less. For higher priced products, we need to charge a minimum cost. To request a free sample, please contact TigerPromo at (800) 686-5242. Or email TigerPromo at cs@tigerpromo.com. TigerPromo offers helpful customer service, 24/7, at no extra cost.