Tiny People Support Center
Find Tiny People helps, faqs and knowledge base quickly
My Item is Out Of Stock, What Happens Now?
Tiny People apologises for items that on a rare occasion are out of stock. Tiny People will advise you immediately and allow you the opportunity to cancel your order or help with an alternative product.
When Will My Return Be Processed?
Exchanges and store credits will be processed within 72 business hours of receiving the item, you will receive email confirmation that this is complete.
All store credits or refunds (faulty items only) will exclude shipping charges.
Can I Exchange Swimwear?
Swimwear can be exchanged providing protective stickers remain intact. Do not remove them until you are certain about your purchase.
How Long Do I Have to Send My Items Back?
Returned items must be received by Tiny People within ten (10) days of approval. Items received outside this window will not be eligible for a store credit or exchange.
Where Do I Send My Items?
Return address details will be provided automatically once your return is approved in portal.
Please include a pre-paid postage satchel for all exchanges. Alternatively Tiny People can provide one for $9.95.
Do I Need an Exchange Reference Number?
Yes, please include your return accepted email and order number with your return. This number ensure Tiny People can easily identify the exchange transaction.
I Cannot Find Anything I Like to Exchange My Item For, What Happens Now?
You can obtain a store credit which is valid for 6 months.
In approved instances where a return is granted a 20% restocking fee may be charged to cover costs, such as full shipping, merchant charges and handling costs.
How Can I Arrange an Exchange Or Store Credit?
Simply visit returns portal within 14 days of receiving your goods. If you would like to exchange your items, please confirm the style, size and colour you would like. You will also need to provide a pre-paid postal satchel.
Shipping fees will not be refunded or added to store credit values.
What is the Details Of Bulky Items?
Bulky items may not be sent via Express Post and may instead be sent by a courier service of Tiny People's choosing.
Please note, some products are only available for delivery within Australia due to their size and or fragile composition.
Please contact Tiny People if you require further information, shop@tinypeople.com.au.
Does Tiny People Offer Express Shipping?
Australian deliveries are sent via Express Post through the Australia Post network.
International deliveries are sent via DHL.
Does Tiny People Accept Pre-order Items?
All orders that contain both stocket items and pre-order items will not be sent until all the pre-order items are in the store.
If you would like the readily available items sent earlier, please place two separate orders.
Does Tiny People Deliver Worldwide?
At Tiny People they like to keep things clear, simple and reasonable and make sure that you get your orders as fast as humanly possible. That's why they ship via Express Post with Australia Post domestically and DHL Express internationally.
FREE EXPRESS SHIPPING ON AUSTRALIAN ORDERS OVER $250 (AND INTERNATIONAL ORDERS OVER $300).
Also, you can visit Tiny People Official Website to get more helps, faqs and knowledge base.
About Tiny People
Born in 2006 on the sun-soaked shores of Byron Bay, NSW, where little souls run free among the dunes and family life is bound by creative expression and community spirit, Tiny People has evolved from a mother’s dream to an extensive online boutique now beloved by mothers, grandparents and families across the globe.
Today, Tiny People is a seasonal edit of the coolest baby, kids and womenswear perfect for colourful adventures and precious days to remember. Featuring quality pieces for the modern family from over 70 Aussie and international brands, curated with love.
Our seasonal edits include hand-picked pieces from renowned international kid’s and womenswear labels including Numero 74, Louise Misha, Camilla, Tutu du Monde, Jamie Kay, Olli Ella, Stella McCartney, Mini Rodini, Kenzo, Veja and many more.
Because as wranglers of two tiny people ourselves, if we know anything to be true, it’s this: raising little people is a rollercoaster, but despite the mayhem, it’s just as they say – the tiniest things take up the biggest part of your heart. So, it’s our mission at Tiny People to help you make sure your tiny loves are clad in precious pieces you’ll want to treasure forever.
If you dress them with heart (and style) and delight in letting your little ones express themselves? Oh, the places they’ll go.
With a penchant for celebrating childhood and a particular focus on sustainable practices (Tiny People orders will arrive on your doorstep clad in biodegradable shipping packaging), we only ever work with brands who are also championing ethical, responsible processes.
For families across the globe with a sartorial bent who appreciate fashion-forward designs in the finest of fibres and organic cottons, our philosophy eschews same-same fast fashion for unique pieces in quality fabrications.
Our hope? Whether it’s for a birthday party, holiday or just a trip down to the playground, you and yours will be dressed in looks that are one-of-a-kind, crafted with love and utterly precious (just like your Tiny People).