Torrid Support Center
Find Torrid helps, faqs and knowledge base quickly
Is It True That Some Brands Of Jeans Fit Differently Than Others?
Yes. Although Torrid strives to ensure a perfect fit for you, some brands may fit differently than others because they are cut to that brand's signature style and shape. If you are unsure about the fit of any Torrid item, please feel free to contact a Torrid Personal Shopper.
What Types Of Payment Does Torrid Accept?
Torrid.com accepts Torrid Credit Card, MasterCard, Visa, Discover, American Express and ATM/debit cards with the Visa or MasterCard logo. You may also pay with a Torrid gift card, PayPal or store credit.
Will I Be Charged Shipping If I Only Purchase a Gift Card?
No, if the order contains a gift card only, and is shipping to a U.S address, the shipping fee will be waived. All gift card orders going to U.S address are shipped via ground delivery.
Please note: All gift card orders are shipped via Standard shipping. If you'd like your gift cards sent with faster shipping, there will be an additional fee.
Why Doesn't the Fedex Website Recognize the Tracking Number Of an Order I Placed?
Your tracking number will not be recognized by FedEx.com until approximately 24 hours after your order has shipped. This is the time needed for FedEx's online tracking system to update. Try tracking your package again the following day and follow it to your front door!
What Happens If I Use a Gift Card But an Item On My Order is Sold Out?
If you've used a gift card as payment for your order and an item has sold out, you'll receive a refund on the original gift card used for payment. Please allow your credit card anywhere from 24 hours to 7 business days to appear.
Why Haven't I Received an Email Regarding My Order?
There are usually two reasons: you may have an outdated email address on file, or you may have a spam blocker filtering email from us. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.
How Do I Know If My Order Went Through?
You will receive an order number via email. Make sure you only click the "Submit" button once to avoid duplicate orders or charges.
Do I Need to Create an Account to Place an Order at Torrid?
No, but if you do, you can store your billing address, multiple shipping addresses, join our mailing list, check your order status and create a wish list that you can share with friends! And we can contact you if there's a problem with your order. It's quick and easy. Just click here to create your account.
Also, you can visit Torrid Official Website to get more helps, faqs and knowledge base.
About Torrid
From the moment we opened our doors in 2001, we had one goal in mind: Be the fashion destination for plus-size women who want to be on-trend and wear clothing that fits impeccably.
Our collection of trendy plus size clothing - including the latest apparel, plus size lingerie and accessories - is inspired by and designed to fit young, stylish women who wear sizes 10 to 30. From party-ready cocktail dresses and curvy maxi dresses to shirts-and-jeans outfits, Torrid is the best place to find a large selection of all the hottest and on-trend plus size fashion. Our fashionable plus size apparel stimulates self-confidence and encourages women to feel sultry and downright irresistible. With over 500 stores in the US, Puerto Rico and Canada, we’re definitely the fashion brand you need to know.