TrendsGal Support Center

Find TrendsGal helps, faqs and knowledge base quickly

If My Items are Detained By Customs, Who is Responsible for Clearance Of the Item?

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If the items are detained by Customs, the buyer is responsible for clearance of the items.

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Why is My Tracking Number Of Trendsgal Invalid?

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The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.

The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.

TrendsGal would advise you to contact our dedicated Customer Service Department at support.trendsgal.com and provide them with your Trendsgal order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information

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How Do I Track My Order on TrendsGal.com?

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Once TrendsGal provides you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.

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How Do I Know If My Items Have Been Shipped Or Not from TrendsGal?

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When your items have been dispatched, TrendsGal will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and TrendsGal will update the tracking information on your account.

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Does TrendsGal's the Product Price Include the Shipping Price?

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The product price does not include the shipping price. The online ordering system will generate a shipping quote for your order.

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Why is the Shipping Cost On Some Items So Expensive on TrendsGal.com?

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The delivery cost depends on the shipping method that is selected, along with the shipping time and the destination country. For example, if the shipping cost between UPS and FedEx is 10 US dollars, our advice is to choose which option best meets your individual needs, based on price and shipping time.

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Does Trendsgal Ship to My Country and What are the Shipping Rates?

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TrendsGal ships worldwide. The exact shipping rate varies based on the item weight and the destination country. TrendsGal will always suggest the most appropriate shipping weight for customers to help to save money. TrendsGal's goal is always fast and secure delivery of items to customers.

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When Will I Receive My Items After I Place an Order on TrendsGal?

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The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, TrendsGal will work on the issue until there is a positive solution.

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Can I Use Other Payment Methods to Pay for the Order, Such As a Credit Card Or an Offline Payment Method?

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Yes, absolutely. For your convenience, TrendsGal also accepts the following payment methods: Wire transfer, T/T, and Western Union. Please contact [email protected] with your request or sales enquiry. TrendsGal will respond to your email query within 1 working day.

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How Do I Know If My Payment Has Been Received From Trendsgal?

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Once your payment has been received, TrendsGal will send you a notification email to inform you about the order. You can also visit Trendsgal.com and log into your customer account to check the order status at any time. If Trendsgal has received payment, the order status will show "Processing".

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After Making a Payment, Can I Change My Billing Or Shipping Information of TrendsGal?

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Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact Customer Service.

Department at support.trendsgal.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, TrendsGal will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

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Why Website Will Exprience Consignment With Out Of Stock on TrendsGal?

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Every website occasionally experiences consignments with minor size issues or feature some items which are out of stock. TrendsGal can not fully avoid this problem for overseas shipping of goods. Our advice is to submit payment for your orders as soon as possible so TrendsGal can provide TrendsGal's related services quickly. If some of your ordered products are out of stock, TrendsGal will notify you within 3 working days.

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What Should I Do If I Want to Add Or Remove the Items In the Cart on TrendsGal.com?

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Please sign into your Trendsgal account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.

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What Should I Do If I Have Trouble Logging In on TrendsGal.com?

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Please follow these instructions:

Check your login details. Your login username is the email address you used for registration.

If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.

Please make sure that your web browser accepts cookies.

The Trendsgal.com website may be undergoing system maintenance. If so, please wait 30 minutes and try again.

If you are still unable to access your account, you can contact our Customer Service Department at support.trendsgal.com and indicate the problem. We will assign a new password for you and you can change it once you log in.

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Also, you can visit TrendsGal Official Website to get more helps, faqs and knowledge base.

About TrendsGal

Trendsgal is a global online seller that delivers exciting fashion products to customers all over the world.Trendsgal.com, your one-stop fashion destination, offers a complete range of trendy and contemporary fashion apparel and accessories including clothing, shoes, bags, jewelry, watches, health & beauty and more at low wholesale prices. Set the trend and shop the very latest in fashion-forward products.

That’s not all: the more you shop, the more you save. Thanks to the dedicated wholesale and drop shipping servicesavailable at Trendsgal, you are able to enjoy an exclusive lower VIP price the more you shop or simply join our drop shipping service.