Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout. Sales tax is collected on United States orders placed by customers located in states where IMSI/Design has a tax presence. In some states, sales tax might or might not be collected depending on the contents of the customer’s shopping cart. For U.S. orders placed by customers in states where IMSI/Design does not have tax nexus, no sales tax is collected.
Your credit card is charged when you click purchase.
There are many possible reasons for a credit card not being accepted:
Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.
No. Enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.
TurboCAD accepts Visa®, MasterCard®, American Express®, Discover®, as well as ATM cards if they are issued by one of these major credit card companies. TurboCAD also accepts PayPal®. All servers encrypt all information submitted to TurboCAD, so you can be confident that your credit card information is safe and secure. If you would like to pay with pre-approved credit terms by use of a purchase order (PO), you will need to order by telephone. Some restrictions apply. Please contact an IMSI/Design sales representative by calling 1.800.833.8082 or 1.415.483.8000 Monday through Friday between 6am and 3pm Pacific Time. TurboCAD does not accept Gift Cards.
You can choose to order a copy of your download software on a DVD. This ensures that you always have a copy of your software at hand! Your Backup Copy on a DVD will be sent by post within 7 business days. The serial number from your initial purchase is needed for installation. You will need to call for an activation code.
Software problems are often caused by a system crash, computer virus or technical bugs. In case you didn't create a backup of your hard disk, you risk losing the software you bought and installed. To avoid such a loss, you can protect your software easily with Extended Download Service. By purchasing the Extended Download Service, you are able to re-download your software again for up to two years from the order date. In order to retrieve the Extended Download Service, please click the "Download" link that you received together with your order confirmation e-mail, enter your account information and then click submit to enter the "Download" area. You can also use the Account Login to find your previous purchase in the “My Software” section. You are now able to reclaim and re-download your software.
Once you have selected the software you want to purchase, click the "Buy Now" button on the product page or product catalog page. Alternatively, if you are returning to complete an open shopping cart, simply click on the cart icon in the upper right corner of this website. You will then be directed to a secure shopping cart where you can review the contents of your order: software name, version, operating system platform, delivery method, quantity, and price. You can also add additional software and services (Be sure to check out the options below the cart page). You may click continue shopping, or just scroll down to complete your order.
To complete the order, scroll down to login to your existing account if you have previously registered. If you are a new customer, fill out the information form. The following fields will be required for customer registration: - Name and billing address: used for billing purposes - Email: is used to send you the electronic receipt and the access codes to download your software. - Password: used to login to your IMSI/Design account. As soon as you have filled out the form, you can complete your purchase by selecting your preferred payment method. All payments are processed in secure mode (SSL and SET) according to the ISO 8583 standard.
Also, you can visit TurboCAD Official Website to get more helps, faqs and knowledge base.