TW Steel UK Support Center

Until 14 days after the date that you have received the products, or the last product in case of an Order Confirmation for multiple products ordered but received separately (""withdrawal period""), you may choose to return the product to TW Steel, without giving any reasons for such return and in accordance with the instructions below (""right of withdrawal"").

To exercise your right of withdrawal, you must inform TW Steel of your decision to withdraw by an unequivocal statement (e.g. by e-mail) within the withdrawal period mentioned above. You may also use the standard withdrawal form, but this is not obligatory. To meet the deadline, it is sufficient for you to send your communication concerning your exercise of your right of withdrawal before expiry of the withdrawal period. Please find the contact details for such communications in the accompanying documentation of your order.

TW Steel strives to send you an Order Confirmation and send out the ordered products on the same day as you place the order. TW Steel endeavours to deliver the products within 1 to 5 working days, unless a deviating estimated delivery date is mentioned in the Order Confirmation.

TW Steel engages an express carrier and package delivery company to take care of the delivery of the products. You can find the tracking number in the Shipment Confirmation, allowing you to check where your package is and to get a rough idea of when it will be delivered.

If you have any questions or if you would like to review or correct any personal information you have provided to TW Steel, please contact TW Steel. If you receive mailings, and you no longer want to, you can also deregister by using the deregister link in each mailing.

TW Steel Store B.V.
PO Box 155
The Netherlands
webstore@twsteel.com