Ulta Support Center

Find Ulta helps, faqs and knowledge base quickly

Are There Any Shipping Promotions?

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Orders qualifying for FREE or discounted shipping promotions are shipped via our Standard service only. FREE or discounted shipping is available in the Continental U.S. only, and excludes Alaska, Hawaii, U.S. Territories, PO Boxes, APO/FPO addresses and oversized packages.

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Are There Shipping Restrictions?

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Not all Shipping Methods are available for all shipping addresses. Refer to the Shipping details above for available Shipping Methods for your address.

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Does Ulta Shipped the Expedited and Premium?

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This shipping method is available for shipments to Continental U.S., Alaska and Hawaii addresses only.

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What is the Returned Check Policy?

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A service fee will be added for any check returned unpaid by the bank. In accordance with State law, NSF Checks may be submitted to your bank electronically. There is a 10-day waiting period required for returns.

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How Much is Return Package Shipping Fee?

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ULTA does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.
To avoid return shipping cost, you may bring your merchandise and the packing slip to your nearest Ulta Beauty Store

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What is the Time Limit On Returns Of Ulta?

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Products must be returned within 60 days of the purchase date to receive a refund to the payment method used on ULTA.com. An Ulta Beauty Gift Card or eGift Card will be issued for returns of products after 60 days of the Process Date on the order packing slip when returned to the processing center.

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Does Ulta Offer Any Gift Wrap / Gift Box When I Purchase Items?

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Depending on the time of year, Ulta offers gift wrapping or gift boxes plus personalized gift note services. Ulta offers gift wrapping from January through October and Ulta offers gift boxes from November through December. Choose a gift option in the Shopping Basket and Ulta will wrap or box your purchase and Ulta will include an optional personalized message with your order.

PLEASE NOTE: Individual items within an order cannot be wrapped or boxed separately. Oversized/overweight items are not eligible for gift services.

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My Item Bought Online, Can I Exchange In Lacal Store?

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Products ordered online can be exchanged in the local store.

Customers are responsible for paying any additional difference in price and sales tax for exchanges of greater value. An in-store credit will be issued for the difference in price and tax for exchanges of lesser value without a receipt and with a receipt will receive full value if it is within the 60 days of original purchase.

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Is There Any Return Package Shipping Fee?

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ULTA does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.
To avoid return shipping cost, you may bring your merchandise and the packing slip to your nearest Ulta Beauty Store

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What is the Exactly Returen Policy Of Ulta?

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Ulta Beauty is dedicated to bringing you an unparalleled shopping experience from start to finish! If you're not completely satisfied with a product for any reason, just return the product to Ulta for a full refund. Here's how:

Time limit on returns:
Products must be returned within 60 days of the purchase date to receive a refund to the payment method used on ULTA.com. An Ulta Beauty Gift Card or eGift Card will be issued for returns of products after 60 days of the Process Date on the order packing slip when returned to the processing center.

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Can I Change Or Cancel My Order at Ulta?

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To serve you better, ULTA.com will begin to process your order immediately after you click the SUBMIT ORDER button. Because Ulta's system processes orders immediately, Ulta are unable to change or cancel an order once it is submitted.

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Also, you can visit Ulta Official Website to get more helps, faqs and knowledge base.

About Ulta

ULTA Beauty is the largest beauty retailer in the United States and the premier beauty destination for cosmetics, fragrance, skin, hair care products and salon services. Since opening its first store 25 years ago, ULTA Beauty has grown to become the top national retailer providing All Things Beauty, All in One Placeā„¢. The Company offers more than 20,000 products from over 500 well-established and emerging beauty brands across all categories and price points, including ULTA Beauty's own private label. ULTA Beauty also offers a full-service salon in every store featuring hair, skin and brow services.

ULTA Beauty is recognized for its commitment to personalized service, fun and inviting stores and its industry-leading Ultamate Rewards loyalty program.