When you don’t like something the moment you see it, Urban Ladder will take it back! You can cancel an order either before it reaches your home, or on the spot during the delivery process. Urban Ladder will refund the full amount back to you. However, Urban Ladder is unable to take cancellation requests after product delivery.
Absolutely. Shopping with Urban Ladder is completely safe. Transactions with Urban Ladder are via the payment gateway PayU, which is both VeriSign Secured® as well as PCI compliant.
The VeriSign Secured® Seal is the most trusted security mark on the Internet. PCI stands for Payment Card Industry and PayU is compliant with the global information security standards defined for organizations which handle cardholder information. Be assured that your card or account information is encrypted as it travels over the Internet making it well and truly safe.
Urbanladder.com does not collect or store your account information at all.
Your transaction is authorized at multiple points, first by PayU and subsequently by Visa/Mastercard/American Express/Banks directly without any information passing through Urban Ladder. However Urban Ladder monitor and review transactions on an on-going basis, to identify potentially fraudulent situations and take immediate corrective steps to mitigate/limit any damage caused/likely to be caused from the same.
The Urban Ladder team will never request you to share any of your payment details over email or over phone. The only time when you may be asked for your 16 digit card number is if you apply for a loan with Bajaj Finance Limited.
Transactions could fail due to multiple reasons. Please check for the following:
Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking)
Your Internet connection is not disrupted in the process
If your account has been debited after a payment failure, it will be rolled back within 7 working days. Please direct all questions and further clarifications regarding the above statement to [email protected]
You can buy an Urban Ladder product with EMIs using the following two options:
At Urban Ladder you can shop with any of the following options
At the time of delivery:
Do note that at this point, Urban Ladder is unable to accept international cards owing to certain unavoidable reasons. Please contact customer service team to assist you in case you have only international cards.
Urban Ladder currently offer 2 kinds of exchange programs, both in a tie-up with Gozefo and Quikr.
No! There are no delivery or installation charges as long as you are in one of Urban Ladder's serviceable cities/pincodes. Delivery, installation and clean up after the delivery process is on Urban Ladder. Go ahead and fearlessly order away.
Interesting! Urban Ladder would love to hear from you to see how their products can improve. However, at this point, Urban Ladder are unable to offer customization of any of their products. Really sorry about that!
Urban Ladder would love for you to try out, see what Urban Ladder have to offer, order from Urban Ladder, experience the joy of seeing a beautifully crafted product at your home before Urban Ladder give you a discount to buy something from Urban Ladder. So, Urban Ladder don’t have a first time customer discount.
At Urban Ladder, Urban Ladder stand by their products and our service and are proud of the value Urban Ladder provide to a customer. Post your first order, you will automatically be eligible for referral program which is highly rewarding and popular.
Here are all the warranty details :
For products made of wood (solid wood or otherwise) :
For our sofas :
For a superlative customer experience, Urban Ladder has decided to deliver each product personally.
Urban Ladder currently deliver in Ahmedabad, Gandhinagar, Bangalore, Ambala, Panchkula, Chandigarh, Coimbatore, Mohali, Chennai, Delhi, Gurgaon, Faridabad, Ghaziabad, Noida, Greater Noida, Hyderabad, Secunderabad, Jaipur, Kochi, Kolkata, Howrah, Mangalore, Mumbai, Thane, Navi Mumbai, Pune, Surat, Vadodara, Visakhapatnam, Ludhiana, Anand, Bharuch , Ankleshwar, Sanand, Changodar, Lavasa, Nashik, Mysuru, Vijayawada, Amravathi and Guntur.
Urban Ladder is coming to other cities very soon and will keep you posted!
Also, you can visit Urban Ladder Official Website to get more helps, faqs and knowledge base.
In 2012, we started Urban Ladder with a vision - to make a million homes beautiful. Back then, our catalogue featured just 35 designs. Yet, when our customers shared photographs of their homes, we saw they were remarkably distinct. The same table, the same chair was used differently by different people. This told us something. People want their homes to be unique. We also realized that people are a lot happier creating things than they are buying things. We are a creative, imaginative, expressive species. And our homes are just one of the many canvases we have at our disposal.
Today, we understand that we’re here not just to sell well-designed products. We’re here to help you create spaces that mirror who you are. At Urban Ladder, we want you to discover the joy of creating. Starting with your home. We want you to think of the setting up of a space as an energizing, creative pursuit. To breathe life into empty rooms with your ideas. To take a few square feet of nothing, and transform it into something beautiful.