Vancaro Support Center

Find Vancaro helps, faqs and knowledge base quickly

What are Cookies?

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A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with Vancaro then your computer will store an identifying cookie which will save you time each time you re-visit , by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

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If You Aren’t Satisfied With the Purchase?

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You may be eligible for a return or exchange depending on your situation and the type of item involved. If you return the item for refund, the shipping fee for returning the item is on your side, and please kindly notice Vancaro will need to deduct the original shipping fee for sending the order, a restocking fee range from $5-$30 will be applied for items that have no tags attached and signs of wearing. Your return could be rejected if the item is damaged for non-quality case.

Customized order is not eligible for any return or exchange. And if you exchange the item for the first time, you just need to pay the shipping for return, Vancaro will be covering the reshipping of your new order via standard shipping. Any items or accessories lost during the return process will also be deducted from the refund.

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What If We Shipped You an Item In the Wrong Color?

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You are eligible for a full refund. (Perceived color difference due to the display settings of your computer monitor are not grounds for a refund.).

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If We Shipped You Wrong Item, What Do We Do?

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You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.

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Where the Goods Ship From?

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Vancaro ships internationally from Hong Kong China, to over 100 countries around the world. If you cannot found your country on the checkoutpage, it means this countrycannot be delivered for uncontrollable reason.All costs incurred by the customs are borne by customer; Vancaro can cover part of your loss with shopping credits.

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Also, you can visit Vancaro Official Website to get more helps, faqs and knowledge base.

About Vancaro

It’s all begins with Lynlin’s simple dream: create her own career in fashion industry, for an independent and self-confident, elegance and fine living. In Aug 2009, Lynlin together with husband founded VANCARO brand.

As a talent designer and internet entrepreneur, Lynlin brought to life all of her passion for fashion, and dedication to a basic belief that there was a lack of imaginatively designed and exquisite workmanship products with very attractive prices for new generation consumer.

Based on this dream. VANCARO's first vision is committed to "Affordable Exquisite Fashion," The soul and design concept of VANCARO compromises the merits of modern and classical style, ethnic flavor and international fashion trends. In addition to VANCARO own design exquisite collections.