Orders shipped by 3 Day, 2 Day, or Overnight deliver on business days only (Monday through Friday), excluding holidays.
Orders shipped by US Postal Service can deliver on Saturdays (post office discretion).
Orders being shipped to P.O. Boxes or Military APO/FPO addresses will only be shipped via US Postal Service. Please note, Custom products and express shipping are not available to these locations.
The size conversion from women's to men's shoes is 1.5 sizes down. For example, if you were a size 8 in women's, you'd be a size 6.5 in men's. If you fall below 6.5, you would fit into the "Boys" category. Remember, the boys' sizes start from 3.5 to 6 and the men's sizes are from 6.5 to 13 (14, 15, and 16 in some styles).
Yes, Vans has implemented Secure Socket Layer technology, one of the most robust encryption platforms available. Your credit card information will be encrypted from the moment you enter it until your transaction is processed.
Gift cards do not expire. If a gift card is dormant or unused for at least 5 years, then the remaining value on the gift card may be escheated based on current applicable state laws.
Yes, once you have applied your Vans gift card(s) to your purchase, you can pay any outstanding balance with a credit card or Paypal account.
Vans.com accepts: Visa, MasterCard, AMEX, Discover, JCB, PayPal, and Vans Gift Cards. Vans does not accept checks, cash, or credit vouchers. All cards that do not participate in the verification process will not be accepted.
A prepaid return shipping label is provided with in-stock orders only. A replacement shipping label can be sent to you by contacting Vans for a replacement label.
Vans begins processing your order immediately upon receipt. For this reason, Vans will not be able to cancel or change your order once you have submitted it to them. If you decide you do not want the merchandise, you can return your product in-store or by mail.
Unfortunately, changes cannot be made after an order has been submitted. Confirmation emails can be forwarded manually to an updated email address by contacting Customer Service.
Vans only ships orders within the U.S., however they do accept international credits cards for payment. If you are using an international credit card, please be sure to enter the address where your billing statements are received in the billing address fields. You MUST provide a US address for shipping purposes.
To order from Vans online:
Recommended: Create and sign into a Vans account for easy order tracking and purchase history
No, if an item you have selected is out of stock, you will not be charged for the out of stock item. Vans will notify you regarding your updated order status.
Also, you can visit Vans Official Website to get more helps, faqs and knowledge base.
Vans is the leading action sports lifestyle company. While some companies just jumped on the skate bandwagon, Vans is the original skate shoe manufacturer since 1966. Vans stays connected to those who love Vans through action sports including skate, snowboarding, surfing, moto and BMX and through major events like the Vans Warped Tour and the Vans Triple Crown of Surfing.