Victoria's Secret Support Center

Find Victoria's Secret helps, faqs and knowledge base quickly

What Products Can Be Returned?


ANY items(s) purchased online or by phone may be exchanged or returned in Victoria's Secret Stores located within the United States for FREE or by mail (including, gifts, lingerie, sales & clearance).

EXCLUSIONS: Items where the sewn-in garment tag has been cut or removed. Price tags are not always included with an online purchase and are not required. Original shipping and handling fees are not refundable. Additionally, Gift Cards may not be returned or redeemed for cash, unless balances are under $10

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How Will I Receive My Refund?


Within 90 days of purchase, merchandise may be exchanged or refunded in the original form and amount of payment for the returned merchandise.

After 90 days of purchase, merchandise may be exchanged or refunded in the form of a merchandise card. Gift returns and purchases made with a gift card will be refunded in the form of a merchandise card. Original shipping and handling fees are not refundable.

Offers are subject to adjustment due to returns and exchanges. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the amount of refund of credit.

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I Don't Receive Order Confirmation E-mail, Why?


Please be sure to check the email address associated with your Victoria's Secret account, or check your Spam folder as your email service provider may have automatically moved it to this folder. Victoria's Secret also recommends checking your Deleted/Trash folder as the Confirmation Email may have accidentally been deleted.

If you are still unable to locate your Confirmation Email, please contact Victoria's Secret's using Live Chat so that Victoria's Secret may verify the information on your account is correct and that you have not previously opted out of receiving Confirmation Emails.

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Also, you can visit Victoria's Secret Official Website to get more helps, faqs and knowledge base.

About Victoria's Secret

Victoria's Secret is a world-class brand known around the globe for our amazing products and shopping experience. With more than 1,100 store locations world wide, we dominate the lingerie marketplace with product for everyone from our PINK girl to our sexy and sophisticated lingerie. Our name is synonymous with all things feminine and sexy and our customers love our brand and how we make them feel when theyre in our stores. Our associates are the key to delivering this amazing experience for our customer and we hire the very best who are passionate about our brand and our products.

If you are inspired by our brand, have a passion for customer service and love being part of a winning team, apply now. Whether it is a temporary position or a full-time career we have a role to fit you! Youll receive exciting perks like an associate discount on Victorias Secret and PINK merchandise. You will receive training and coaching to develop your selling potential and build your career. And you can be part of a brand that lives our values in everything we do by improving lives for our associates and in the local communities where we live and work.