Vionic Shoes Support Center

Find Vionic Shoes helps, faqs and knowledge base quickly

is Dr. Andrew Weil Still Involved With the Company?

Updated:

Yes. While Vionic has aligned their footwear brands into one, Dr. Andrew Weil continues to recommend the technology as good for people's foot health. The Orthaheel technology complements his philosophy of natural health and well-being from the ground up. Read more about Dr. Andrew Weil and how he is contributing to the the Vionic Innovation Lab.

Read More »

What Does Vionic Recommend for Squeaky Footwear?

Updated:

It could be that your orthotic is squeaking because it is rubbing against the upper of the shoe.

Locate the area of the shoe where the squeak is coming from. Lift the orthotic and sprinkle baby powder or baking soda inside this area. Leave the powder inside and insert the orthotic back into the shoe. Let the shoe set overnight.

Read More »

Does Vionic Recommend Anything for Blisters Or Chafing?

Updated:

Vionic recommends that you apply a blister protection product on your skin such as FOOTGLIDE Foot Care, FAB FEET BLISSTICK or BAND AID Friction Block which may provide a barrier against the chafing.

Read More »

are Orthotics Covered Under the 30 Day Guarantee?

Updated:

Vionic's orthotic inserts are covered in our 30-day guarantee. Even if you’ve already used them or trimmed them down to size, Vionic will accept them back for a full refund within 30 days of purchase. Original shipping charges are not refunded.

Read More »

How Long Does It Take to Get Used to Vionic Orthotics and Footwear?

Updated:

Because Vionic products are made of 'foot-friendly' flexible EVA, it takes most people only a few hours to get used to them.

For the greatest comfort, Vionic recommends wearing your new Vionic footwear for just a few hours for the first few days to allow your feet to adjust to the new level of orthotic comfort and support.

Within one to two weeks you should find the product completely comfortable and supportive.

Read More »

What is the Difference Between a Footbed Or Insole and an Orthotic?

Updated:

Regular footbeds are designed to provide a cushioning effect and absorb shock. They may feel comfortable at first, but they do not address the biomechanical cause of excess pronation.

Orthotics provide some degree of shock absorption, but more importantly they are functional and are designed to help you reclaim your footprint by supporting natural alignment from the ground up. Some footbeds also feature an arch support; however, quality orthotics such as Orthaheel do a lot more than just support the arches.

Read More »

What Forms Of Payment Do Vionic Accept?

Updated:

Vionic accepts major credit cards including:

  • Visa
  • Mastercard
  • Discover
  • American Express

Vionic also accepts e-gift cards issued by vionicshoes.com and payments via PayPal Express.

Read More »

Does Vionic Charge Sales Tax On Merchandise?

Updated:

Sales tax will be added to orders based on your location and local tax law. You will see the appropriate tax added to your order during checkout.

Read More »

Once I Place My Order, When Will It Ship?

Updated:

Vionic strives to ship orders as quickly as possible. Vionic typically ships all orders the following business day. For example, if you place an order on Tuesday at 1 p.m., your order will ship out on the following business day (Wednesday).

Read More »

I Bought Shoes That are Now On Sale. Can I Get a Price Adjustment?

Updated:

VionicShoes.com gladly honors a one-time price adjustment within thirty days of the online purchase date for merchandise purchased on VionicShoes.com.

Read More »

Is There a Break-in Period for Vionic Shoes' Shoes?

Updated:

Most people will find Vionic's shoes and orthotics comfortable right out of the box. For others, their experience may be different.

In these cases, for the greatest comfort, we recommend wearing your new Vionic footwear for just a few hours for the first few days to allow your feet to adjust to the new level of orthotic comfort and support. Within one to two weeks you should find the product completely comfortable and supportive.

Read More »

How is Vionic Different From Other Brands?

Updated:

Vionic shoes provide essential stability and addictive support. With a contour seamlessly engineered into each shoe, sandal and slipper, Vionic helps support natural alignment from the ground up.

Vionic is the only product recommended by America’s doctor, Andrew Weil, MD. He sees its success in relieving pain naturally.

Many of our products are recommended by the APMA, or American Podiatric Medical Association.

Vionic’s breakthrough technology offers versatility, which means you can have orthotic comfort in your favorite shoes. Only Vionic has its unique orthotic built right into its shoes for orthotic relief without the orthopedic look.

Read More »


Also, you can visit Vionic Shoes Official Website to get more helps, faqs and knowledge base.

About Vionic Shoes

Vionic's mission began with the work of renowned podiatrist Phillip Vionic shoes for women and men provide essential stability and addictive support in today's freshest styles. With a contoured arch engineered into each shoe, sandal and slipper, Vionic helps support natural alignment from the ground up.