VolumeRate Support Center

All products on VolumeRate's website are shipped from China.

The default information (email, forum username, primary mailing address) cannot be changed after account registration. A second VolumeRate account can be created with the new information.

Customs and import duties including any taxes, tariffs or item seized, are the sole responsibility of the customer. Items shipped from VolumeRate's warehouse and other international warehouses are not subject to export taxes.

VolumeRate's common airmail delivery service does not have an invoice in the package. However, orders shipped by express such as DHL or EMS  must be sent out with an invoice for customs clearance.
In addition, For 27 countries in Europe, VolumeRate provides a tariff insurance service. If you are a European customer and worried to bear the European import duty, VolumeRate suggests you pay Import Tax & VAT Insurance when you do the checkout. Then VolumeRate will pay the duty when the parcel is held by local customs.

If you have bought the Import Tax & VAT Insurance and in the event that you are charged any tax & VAT when the package is delivered, please sign for the package and pay the taxes. Then please submit a ticket and provide VolumeRate the tax document, invoice or receipt.

Please note that the tax insurance service is only for the orders from European countries. The tax reimbursement claim must be made within 60 days from the date of shipment. The max compensation amount is up to $40 for per order.

Possible reasons for refunding money are:

PayPal's account name and address do not match your order's shipping address, and there is no response when we contact you.

The products you ordered are out of stock. If VolumeRate cannot contact you within 5 days after VolumeRate receives your payment VolumeRate will give you a refund.

VolumeRate primarily uses PayPal to process secure online payments. In addition, VolumeRate accepts MasterCard, VISA, and bank transfer.

Due to the dynamic nature of product line as well as VolumeRate's effort to provide lowest price to our customer, compiling a catalog would not be very fruitful.

VolumeRate's website contains all the information VolumeRate has on their products. If you have any specific question, VolumeRate welcomes you to contact customer service representatives.

Please let VolumeRate know  SKU and quantity you want to buy, so VolumeRate can send you a price quotation.