VonZipper Support Center
Find VonZipper helps, faqs and knowledge base quickly
If I Order the Wrong Size Can I Return the Item?
Yes, you may return your unused product for a full refund within 30 days of purchase date. You can expect a refund to your credit card 7 to 14 days of VonZipper receiving your return. They do not offer direct exchanges. If you wish to exchange any product you will need to return it for a full refund and place a new order online.
Do I Have to Pay Sales Tax If I Want to Buy Something On VonZipper?
Only residents in CA are required to pay sales tax.
What Should I Do If There is a Problem With My Order?
Please contact customer service at store@vonzipper.com or by calling (888) 511-1189.
How Can I Track My Order of VonZipper?
Once your order ships the tracking information will be available in the shipping confirmation and on the orders page once you've logged into your account.
Has My Order Shipped?
Most orders placed by 12PM PST will ship the same day (not including weekends or holidays) from the receipt of your order. Some orders may be subject to additional verification, which can delay shipping. You will receive a shipping confirmation via email when your order has left the warehouse. .If more than a couple days have passed since you placed your order and you have not received shipping confirmation, please contact customer service at store@vonzipper.com or by calling (888) 511-1189.
Also, you can visit VonZipper Official Website to get more helps, faqs and knowledge base.
About VonZipper
VONZIPPER is about lifestyle and personality. Our mission is to develop, design and deliver premium eyewear, goggles, soft goods and accessories to the alternative mindset through participation in the sideways subculture and a commitment to the individual. Everything we do is a reflection of relationships; from employees and team riders, to our retailers and their customers. We bring smiles to faces and touch people with positive declarations of rebellion.
VONZIPPER is a California-based eyewear and accessories manufacturer, founded in 2000 in a modest San Clemente warehouse. VZ began as a band of friends who shared a mutual magnetism to freedom and the do-it-yourself mentality. Today, over a decade later, VonZipper exists to spread that gospel through innovative design, supreme style, and strict attention to the details.