Vroom Support Center

Find Vroom helps, faqs and knowledge base quickly

What is a Safety Recall?

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A safety recall occurs when an auto manufacturer or the National Highway Traffic Safety Administration (NHTSA) determines that a vehicle, or part of a vehicle, creates an unreasonable safety risk or fails to meet minimum safety standards.

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What is Vroom's Return Policy?

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You have 7 days (or up to 250 miles) to get to know your new Vroom vehicle. Drive it to work, stuff the trunk with groceries, and park it in your garage.

If you decide it's not right, Vroom will help you exchange it for something else or provide a full refund. If you return the vehicle, Vroom will pick it up for no extra cost.

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How Do I Get My Title?

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If you finance your purchase through Vroom, the lender will hold onto the title until you've paid off the loan in full.

If you pay cash for your car, the title will be mailed directly to you in about 2-6 weeks.  

If you've paid cash and have not received your title after 6 weeks, please email Vroom at [email protected]

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Is Delivery Really Free?

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It's really free! Vroom will deliver your vehicle anywhere in the lower 48 states for no additional cost.

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Is There an Advantage to Trading In With Vroom?

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Depending on your state's sales tax, you may be eligible to save thousands of dollars by trading in with Vroom.

Here's how it works:

They apply the value of your trade-in (let's say they appraised your car at $10,000) to the cost of your new Vroom (let's say it's a $25,000 car). You'll only have to pay sales tax on the difference—$15,000—versus paying tax on the original full price. That difference can add up—our customers save average of 6% when they trade in with Vroom.

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How Do I Sell My Car to Vroom?

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Sell your car to Vroom without spending a minute at a dealership.

Get started at their online appraisal center, located at www.vroom.com/sell. They will ask for your car’s VIN number, mileage, any extra features you have, and a few photos. Once you complete the appraisal form, one of their car experts will email you a guaranteed cash offer for your vehicle in less than 30 minutes*.

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Can I Finance My Car With Vroom?

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Yes! Vroom helps their customers save through their vast network of lending partners.  Vroom work with over 15 banks and financial institutions to make sure you get the best rate available.

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What Banks Do You Work With?

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Vroom works with over a dozen banks and financial institutions, including Capital One, Bank of America, and TD Bank, to find you the lowest rates in the market without the need to shop around.

Vroom customers are also welcome to finance their purchase with an existing approval from their own local bank.

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Does Vroom Offer Any Warranties Or Protections?

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Yes. Every car they sell comes complete with the following features to help put your mind at ease:

  • 7 Days of Free Returns: Spend 7 days (or up to 250 miles) with your new Vroom. If it's not right, they guarantee a full refund. No questions asked.
  • Worry-Free Warranty: Vroom’s 90-day (or up to 6,000 miles) warranty. Feel safe knowing that repairs can be handled at any local dealership or ASE Certified repair shop.
  • 1-Year of 24/7 Roadside Assistance: Every vehicle comes with one year of 24-hour, nationwide roadside assistance. Car battery dead? Lock yourself out? Vroom has your back.
  • Plus, they offer several additional protection packages, such as extended warranties and GAP protection at an additional cost.
  • Call 855-542-1300 to speak to a Vroom Customer Specialist about what plan is right for you.

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Also, you can visit Vroom Official Website to get more helps, faqs and knowledge base.

About Vroom

Vroom is an online direct car retailer. We offer great prices because we own every car we sell—low-mileage, reconditioned vehicles. With Vroom, you can browse, finance, and purchase your next car online.