Wayfair Support Center
Find Wayfair helps, faqs and knowledge base quickly
How Do I Track a Package?
Post-Order:
Visit My Orders for up-to-date order status. Wayfair will send you a shipment confirmation email with tracking information as soon as your items leave the warehouse.
Pre-Order:
You can calculate estimated delivery dates for each item from the 'Shipping & Returns' tab on the product page.
What is the Return Policy of Wayfair?
You can return an item for a refund within 30 days of delivery. For most products, Wayfair offers two methods of returns:
- You can receive a full refund in the form of store credit. If necessary, they will pick up the item at a scheduled time. With this option, returns are completely free--meaning they will cover the cost of return shipping.
- You can also receive a refund of the merchandise total in your original payment method--all you need to do is ship the item back to us. Return credits are issued within 24 hours once the item is received and inspected. Please note: With this option, you will be responsible for paying the carrier directly for return shipping costs.
Tracking Shows "delivered" But I Haven't Received Anything, Why?
Occasionally, a carrier will scan a package as delivered before it arrives at the final destination. It may take an additional day or two for your package to be delivered.
If your package hasn't arrived within two days of the delivery scan:
- Check with members of your household, neighbors, doormen, and the front desk to see if someone accepted delivery.
- Look around your delivery area. Carriers try to leave packages in safe locations. Typical spots include under porches, under benches, back doors, and around garages.
- Check your mailbox.
- Look for an attempted delivery notice. If the carrier feels it is unsafe to leave your package at your residence, the driver will leave an attempted delivery notice.
If your package still hasn't arrived two days after the delivery scan:
- Visit My Orders page and select 'Return or Replace Items' to report a missing package.
Does Wayfair Has Any Store Locations?
Wayfair is an online only retailer. In order to keep their selection large, prices low, and service exceptional they do not have a store front where you can view their products.
What Payment Methods Does Wayfair Accept?
Accepted Payment Methods:
- Credit/Debit Cards (Wayfair Credit Card, American Express, MasterCard, Visa, and Discover)
- Wayfair Gift Cards and Store Credit
- Wayfair Rewards
- PayPal
- Affirm
- Personal Checks, Cashier's Checks, and Money Orders
- Purchase Orders
- Wire Transfer
What Countries Does Wayfair Ship To?
All of these items of Wayfair are available to ship within the United States.
Also, you can visit Wayfair Official Website to get more helps, faqs and knowledge base.
About Wayfair
Wayfair is one of the world's largest online destinations for the home.
Wayfair offers a zillion things home. With one of the world's largest online selections of furniture, home furnishings, décor and goods, including more than eight million products from over 10,000 suppliers, Wayfair helps people find the perfect product at the right price. Our extensive selection and superior customer service coupled with the convenience of online shopping, make it easier than ever before to find exactly what you want for your home at a price you can afford.
Wayfair is a rapidly growing company with a variety of career opportunities. We offer employees exciting work in a fun, dynamic environment that encourages learning and growth. We are accepting résumés on a rolling basis from motivated individuals who are interested in working in the e−commerce industry.