What's the UGG'S Returns Policy?

To be eligible for return, your product must meet the following criteria:

  • Be an authentic UGG® product  
  • Purchased within the last 30 days
  • Be in a new and unused condition

If your product does not meet all of the above criteria, it may still be eligible for return under our warranty policy.

Please note, footwear returns must be sent back as a complete pair. Incomplete or mismatched pairs will not be accepted. 

Related FAQ

  • How Long Will It Take for My Return to Be Processed?

    All returns are processed in California. Estimated turnaround times can vary based on your location:East Coast 6 to 8 Business DaysMidwest 5 to 7 Business DaysWest Coast 4 to 6 Business DaysYou will receive an email confirmation once your return has been processed.If you used a…

  • Can I Track the Progress Of My Order?

    Provided that a valid email address was entered when placing the order UGG will email you after the order is placed. The initial email serves as a confirmation of the order details. Once the order has been processed and shipped by our warehouse you will receive a second email c…

  • Where Can I Use My UGG Gift Card?

    UGG Gift Cards can be used online at https://www.ugg.com/ to purchase any of our products, aside from other Gift Cards. To redeem online provide the Gift Card number and security code in the "payment information" area during checkout.

  • How Can I Change Or Cancel My Order?

    No modifications can be made to an order after it is placed. If you wish to cancel your order, you will have 30 minutes to do so from the time the order is placed. After 30 minutes, your order will ship as scheduled. To cancel your order, login to your UGG Account and cancel th…

  • Does UGG Offer Repairs?

    UGG does not offer repairs for any damaged products at this time. The UGG® warranty applies to footwear less than one year old from date of purchase and applies to defective materials and workmanship. All items sent to UGG® which are past one year from date of purchase will be …

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