What Am I Eligible to Apply My Points To?

Related FAQ

• Why Was My Package Returned to Shein?

  There are multiple reasons your package might have been returned to SheIn. Wrong or incomplete address    Invalid phone number                    Unable to deliver       …

• How Do I Change My Shipping Address Once My Order is Placed?

  SheIn.com can only update your shipping address before shipment. To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.  Once your package shipped, SheIn.c…

• Why Was My Order Shipped Separately?

  SheIn will send your order as soon as possible. So your order might have shipped separately from different warehouses based on stock. You would be able to receive certain items sooner than others from other warehouses. 

• Why Isn't My Promo Code Applying?

  Firstly, please be sure your SHEIN code hasn't already been added successfully. Also please be sure that the code has not expired. Thirdly, please kindly note that coupon codes only apply to full priced items, they will not apply to an item that is on sale.

• Why is the Tracking Number Not Working?

  When SheIn ship packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days (1-7 days) to see any activity once it has shipped out…