What Can and Cannot Be Returned?

Office Supplies
Any office supply at any time.

Unopened boxed software that Staples currently sells may be returned for a full refund at any time. Opened software can only be exchanged for the same title version. Downloadable software is not returnable or refundable.

Technology and Business Machines
Technology and business machines - such as computers, digital cameras, printers and tablets - may only be returned within 14 days of the date of receipt.

Customers who purchased an AppleCare+ Protection Plan at Staples may return to Staples to cancel AppleCare within 30 days to receive a full refund. Staples cannot cancel AppleCare+ for customers who purchased the AppleCare elsewhere. All requests to cancel AppleCare+ beyond 30 days must be directed to Apple to receive a pro-rated refund.

Furniture may only be returned within 14 days of the date of receipt. Furniture to be returned must be disassembled and safe for shipping. Custom-ordered and custom-assembled furniture is only returnable if it's defective when you receive it.

Ink and Toner Cartridges
Unopened and unexpired ink or toner cartridges may be returned at any time for a full refund.

Gift/Prepaid Cards
Gift, Prepaid and phone cards are nonrefundable and nonreturnable. Prepaid cards cannot be redeemed for cash. Specific terms and conditions are included with each card.

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