What Can I Do If I Receive the Wrong Item?

Related FAQ

• What Guarantees are Offered By Unisa Online Shop?

  All Unisa's products have the Unisa quality guarantee. This is because at Unisa they carry out strict quality controls, both during our manufacturing process as well as on the raw materials used to manufacture our products.If you have any queries, please get in touch with our "…

• How Long Will It Take for My Order to Arrive?

  Purchase orders are processed as soon as they are received at Unisa's warehouse; after processing, the package is prepared and the shipping company are notified. This process will usually take between 12 and 24 hours depending on the time and day of the week that you place your…

• What is My Credit Or Debit Card's Cvv?

  Your credit or debit card's CVV are the last 3 digits that you will find on the signature field at the back of your card.

• Where is My Order?

  Each order shipped from our warehouse will be assigned an order number. This number will be quoted in your order's invoice as well as in our website by going to "My Account" and checking all your registered orders. Likewise, you can use this number to get in touch with the ship…

• Can I Modify a Completed Order?

  If your order has been already confirmed, please get in touch with "Customer Service" team and, if the order had not been dispatched from Unisa's warehouse, you may still be able to modify it.