What Do I Do If I Have Ordered the Wrong Item?

You will need to click on the item and choose the cancel option. MyBag will send you an email within an hour to let you know if it worked.

If you can't cancel then you can send the item back to MyBag. It's best to refer to the Returns Policy to find out how.

If you still need help, please contact the Customer Service team who are always on hand to provide support and guidance.

Related FAQ

  • Will I Be Charged Customs and Import Charges if I Buy at MyBag?

    It is possible yes.Any order placed for delivery outside of the UK could result in custom charges or import duties. The recipient of the parcel will need to pay any applicable charges prior to receiving their goods.

  • Will I Be Charged VAT?

    Any order placed for delivery outside of the UK could result in import duties and taxes (including VAT). MyBag recommends that you contact your local customs office for information as customs policies and practices vary widely from country to country.

  • Can I Make Changes to My Basket?

    Yes, click on the bag icon at the top of the page and you will be able to see the item(s) you have in there so far. Use the + button to stock-up on your favourite items, or the – button if you have selected too many. If you want to remove an item completely then click the x but…

  • What Happens If I Am Not At Home to Accept My Delivery?

    If your order cannot fit through the letterbox or requires a signature then you should receive a calling card. This card is from the courier and lets you know where your parcel is and how you can collect it.

  • What Happens Once My Item is Returned?

    As soon as MyBag receives your order MyBag will review the reason for return and let you know what MyBag plans to do next.You should receive an email to notify you of any action taken.

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