What Do I Do If I'm Not Happy With the Substitute I Am Given Or Would Like an Item Refunded?

Related FAQ

• How Do I Return Items Delivered By Click & Collect? What If Customer Takes Back Home & Now Want to Return for Refund?

  You will be able to return any Click & Collect order for a full refund within 14 days of collecting it. To do this, you can either come into any of Bata's stores or register the return online and post it back to Bata. If the items are not right for any reason you can simply…

• How Can I Find Out If a Certain Brand is Available In the Store?

  The collection on Bata's site is only one small part of choices offered in Bata's stores. To know Bata's selection of products better, Bata recommends you to visit our stores. You will find the best offers, and benefit from time-to-time promotions. To find the Bata store neares…

• Can I Try My Order On When I Pick It Up and Then Return If Not Right?

  Yes you will be able to try your order on in store after you have collected it. If an item is not quite right Bata will be able to exchange or refund the item for you.

• Where Should I Collect My Order From?

  Your order will be sent to Bata Store of your choice which you have selected upon placing the Order. You can approach any one of staff members who will happy assist you in picking up your Click & Collect order from the cash till.

• How Do I Confirm That My Click & Collect Order is Placed?

  Once you've placed your order, you will receive an order confirmation email with the items purchased, the store address and chosen collection date. When your order has arrived at your chosen store, you will receive a 'ready for collection' email.