What Do I Do If I Receive Damaged Or Defective Product?

Please open and inspect your item(s) within 30 days of receipt. If you received products that have manufacturer's defects or have been damaged in transit, please contact LightsOnline at 1-866-688-3562 or e-mail LightsOnline. LightsOnline will do everything possible to make sure that the problem is resolved quickly and to your satisfaction.

For small packages which have been damaged during shipment, please notify LightsOnline within 48 hours so that LightsOnline may file a claim with UPS or FedEx on your behalf. Larger packages that have been delivered via common freight carriers and show visible damage should have that information noted on the bill of landing or receipt.

Defective or damaged items will be replaced or repaired at our discretion. If a fixture is delivered with broken glass, please notify LightsOnline immediately and replacement glass will be shipped to you at no additional expense. LightsOnline cannot guarantee that all replacement parts will be in stock. This is especially true for clearance/ discontinued items, so it is critical that you contact LightsOnline as soon as possible to report damage. If there is no replacement part available, you will be notified and given the option of returning the item for a full refund.

Please allow 5-7 business days for your replacement to ship. Please note that LightsOnline can only provide replacement parts for online customers who have received damaged items. LightsOnline cannot issue replacements for purchases made in-store, or through any other retailer.