What Do I Do If I Receive Some Damaged, Missing & Lost Items?

All Packages are inspected for damage before they ship from the warehouse. If your package has been damaged in transit, please contact Lacrosse Monkey immediately. Lacrosse Monkey must be informed of all shipping related claims within 48 hours after the package was received. Lacrosse Monkey does not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only. Should the item not be available for replacement, the customer will be issued store credit for the original cost of the damaged item.

Should your package be deemed Lost in Transit, please contact Lacrosse Monkey immediately. Lacrosse Monkey does not issue refunds for Lost Items. An item that was deemed to be Lost will be replaced with the same model only. Should the item not be available for replacement, the customer will be issued store credit for the original cost of the lost item.  

Please allow 1 to 8 days for the processing of claims for lost U.P.S shipments and up to 40 days for lost U.S.P.S shipments.

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