What Do I Do If My Box is Damaged During Shipping Or I Am Missing an Item?

Related FAQ

• I Filled Out a Survey All About Myself. Does This Mean Boxes are Personalized?

  While FabFitFun is not yet personalizing boxes, FabFitFun is always working to curate the most exciting quarterly VIP boxes. When you subscribe, you will be prompted to fill out a survey, which will help FabFitFun in the future select products that are more in tune with your pe…

• Will I Be Charged Sales Tax to FabFitFun?

  Additional sales tax may apply to orders being shipped to California, New York, Washington, and Canada. Any applicable taxes will be detailed in your FabFitFun invoice. Beginning with the Summer 2018 billing cycle (starting on May 20), applicable Canadian sales tax will be add…

• Why Can't I Receive Certain Items?

  Due to shipping restrictions, FabFitFun is unable to send certain items to AK, HI, Military and certain territories. Below is the list of restricted items from our Winter 2017 Add-On sale:  Candywirez 10ft Marbled Woven Braided Lightning Cable EiR NYC Rolling Linime…

• What is a Welcome Box?

  The Welcome Box includes most loved items from past seasons. The Welcome Box has historically been offered between seasons so that members do not have to wait until the next seasonal box ships. It is priced at either $49.99 for Seasonal subscribers or is the first box in the An…

• When Will I Be Billed for My Next Box?

  If you start with The Editor’s Box, your next billing will be for the upcoming season's box.