What Do I Do If My Order Does Not Arrive?

Send an e-mail to customer.relations@fivebelow.com or call Five Below at 844-4-5BELOW (844-452-3569). Please be sure to tell Five Below your order number from your Order Summary.

Related FAQ

  • Does Five Below Ship to Military Addresses?

    Yes! Five Below does ship to military addresses! You can go through checkout and place your order to your military address.

  • How Can I Review My Order History At Five Below?

    Go to the ORDER HISTORY section of MY ACCOUNT. All the orders you placed while you were logged in to your account will be there.

  • What Forms Of Payment Does Five Below Accept?

    Visa, MasterCard, Discover, AMEX, and E-Gift Cards. All charges made with a Debit Card will be charged as a CREDIT transaction. Five Below is unable to accept Personal Checks, PayPal, Samsung Pay or Android Pay, International credit cards, money orders, or cashier’s checks.

  • What Carriers Will Be Used to Ship My Order?

    Five Below will ship out your package with either FedEx & USPS. Also, with some orders FedEx will hand the package over to US Postal to deliver to you. You can always use the tracking number in your shipping email to double check.

  • How Do I Pay for My Five Below Order?

    During checkout, select a form of payment from the dropdown menu. If you do not already have a payment method stored, enter a new one. Enter your Billing Information as it appears on your credit card statement. If your information is already entered, confirm it is correct. Ensu…

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