What Do I Do If My Order Has Failed to Charge?

Related FAQ

• Where is My Order? I Didn't Receive It. is It Lost?

  You can check the status of any order by going here (you may be prompted to log into your Houzz account first). This will show you all the orders you have placed and their estimated delivery dates. Orders that have shipped will have the link to track your shipment.

• My Item is Shipping Freight. How Do I Arrange Delivery?

  Your order will be marked as a Standard, Inside Your Door, Room of Choice, or White Glove. Once your order has arrived to your city’s local terminal, the carrier will give you a call at the phone number provided with your shipping address to set up a 4-8 hour delivery window at…

• I Received the Wrong Order. What Should I Do?

  Log in to your account to access the “Your Houzz” section of your profile (found in the upper right hand corner). Select "Your Orders" and submit a request by selecting the “Return or Replace” button on the order you would like to return. Please select “Wrong item delivered” as…

• What is the Houzz Trade Program?

  The Houzz Trade Program is an exclusive program for professionals in the Home Renovation and Design Industry.If you have a specific question, please send an email to tradesupport@houzz.com and a member of the dedicated Custom Support team will reply to your inquiry.

• Where Can I Find My Tracking Information?

  You can check the tracking on any shipped order by going here (you may be prompted to log into your Houzz account first).  For any orders that have shipped, you can click on the "Track Package" button to get the specific tracking information. If your order has shipped, and…