What Do I Do If My Order/product is Incorrect?

Related FAQ

• What Should I Do If I Haven’t Received an Order Confirmation Email?

  The order confirmation email should arrive shortly after the order is placed. If you can’t find the confirmation, please check your SPAM or JUNK folders. If you still can’t find the confirmation, please contact Customer Service team at customercare@finfun.com to confirm that th…

• Why are Fin Fun’s Tails Open At the Bottom?

  Fin Fun Mermaid Tails has designed mermaid tails to be open at the bottom to make it easy to put on and pull off the monofin inside the mermaid tail. This helps keep your mermaid safe while swimming, as the monofin can be easily removed. The separate monofin also allows you to …

• How Do I Know If My Child is Ready for a Mermaid Tail and Monofin?

  At Fin Fun, they are very passionate about creating the safest products possible. As a general rule, they recommend children wait until at least 6 years old AND a strong swimmer to swim in one of our mermaid tails. However, no matter the age or skill, adult supervision is a mus…

• My Order Won’t Go Through. Why Not?

  Often an order fails to go through due to incorrect or incomplete credit card information. The most common problems are using a billing address that does not match the card used or forgetting to include the CVV number. The CVV number is the 3-digit security code usually found o…

• What's the Difference Between the Mermaiden Tails, Limited Edition Tails and the Sparkle Costume Tails?

  The Mermaiden tails are designed with a mermaid pattern printed directly on the fabric. They are durable, realistic, and absolutely beautiful! They are also machine washable.The Limited Edition Mermaid Tails are similar to Mermaiden tails, except that they feature unique shiny …