What Do I Do If My Payment is Deducted But My Order is Not Placed?

Related FAQ

• Does IGP Gift Wrap Or Provide Packaging Options?

  IGP currently does not provide a gift wrap option. But we provide an option to add a gift box at a nominal charge (the option is available in the shopping cart). IGP currently has over 200 designs of gift boxes in various sizes and shapes to suit different occasions & gift …

• How Will I Get to Know About the Refund Or the Gift Voucher?

  As soon as IGP process your refund or issue you a Gift Voucher, you will receive an email from IGP informing you of the same. After that the refund amount will reflect into your account as per the standard interbank transaction timelines.

• Can I Buy In Bulk From IGP?

  You cannot place a bulk order at the IGP website directly. However, IGP has a corporate sales & bulk orders team which caters to bespoke and/or large gifting requirements. IGP can help you with bulk orders as small as 50 pieces to as large at 10,000 pieces. Please write to …

• How Do I Use Gift Vouchers and / Or Discount Codes?

  You can use the gift voucher or the discount coupon code at the ‘Order Summary’ section during the checkout process. There is an option to enter the code at the bottom left hand side of this section. You cannot apply both coupon code and gift voucher at the same time. You can u…

• Can I Send All Kinds Of Gifts Everywhere?

  There are several country specific restrictions on the kind of products that can be delivered to those countries. For example, most countries do not allow shipment of liquid products. Australia, in particular, doesn’t allow shipments which contain eatables. Certain countries do…