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Related FAQ

• Why My Order Was Partially Shipped?

  Main reasons are： The items are overweight so need to be shipped in different packages. The item is out of production or stock for a long time. In this case RcMoment may firstly ship the rest to you, and send you an reminder email. Please check your email and let RcMoment …

• Can I Know the Details Of Shipping Cost?

  You can see more of your order details and delivery information in your account at www.rcmoment.com. You should firstly register an account at the website. If products were marked as "free shipping", then you will not need to pay any shipping costs. For products without "free s…

• How Can I Cancel My RcMoment Order?

  If the order payment status is “Pending”, you can contact RcMoment to help you to change it to “Cancelled” If the order has already been paid but has not been shipped out yet, you can contact RcMoment to cancel the order to get a full refund. If the order has already been se…

• What is Refund Policy Of RcMoment?

  Please firstly contact customer service via email service@rcmoment.com. Please mark order number, phone number and "Return" on the package, and let RcMoment know the tracking number when you send it out. For refund RcMoment will send back your money to your bank normally within…

• What is RcMoment's Free Warranty Service

  RcMoment will provide free warranty service to consuemrs within product warranty period if the product meet Free Warranty Service requirements. In this case consumers are no need to pay any types of maintenance fees such as testing fee, replacement fees or item(s) send-back fee…