What Do I Need to Do If My Order Does Not Arrive?

Related FAQ

• I Want to Contact You By Telephone for Information About My Current Order. What Do I Do?

  To contact Tyres Pneus Online, you can use the non-premium phone number which appears on the invoice (above the invoice number) which was sent to you by email and which can also be found in your online account. If this number does not appear in the indicated position on yo…

• Are the Bolts Delivered With the Wheels?

  Alloy rims: the bolts are delivered with the product, but not in the case that the original bolts can be used. Steel rims: there are no bolts delivered because the original bolts can be used. 

• Do I Have to Do Adjustments After the Fitting?

  There is no adjustment needed after fitting. But  Tyres Pneus Online will advice you to check the geometry of the car regularly. 

• Is the Delivery Time Guaranteed?

  The delivery time ranges from three (3) to five (5) business days and is given as an estimate only. Consequently, Tyres Pneus Online has no liability in respect of later delivery which can in no way result in rebates or cancellation of current orders.The delivery time is specif…

• Is It Possible to Know the Production Year(DOT) Of the Tyres Shipped With My Order?

  Pneus Online guarantees to its customers that it will not offer for sale on its Web site tyres which are more than 3 years old. All tyres are new and of recent manufacture. However, Pneus Online cannot select a tyre with a specific manufacturing date for a particular order…